First Level Support Analyst

Position: First Level Support Analyst at BGIS
Enhance your career in technical support with BGIS as a First Level Support Analyst. Ensure smooth IT operations by assisting users with hardware, application, and infrastructure issues in a hybrid work environment.

As part of the Service Desk team, you'll provide first-level technical assistance to a diverse user base, including remote workers.

Your role requires excellent problem-solving and communication skills to document sensitive issues, log calls, and help colleagues navigate technical challenges effectively through various support channels.

Key Responsibilities:

• Provide timely responses to user inquiries across multiple platforms

• Escalate complex issues to ensure prompt resolutions

• Document processes and resolutions for future reference

• Manage user permissions and set up accounts

• Prioritize service requests to minimize business impact

Requirements:

• Minimum 2-3 years’ experience in Service Desk support

• Diploma from a community college or equivalent

• Knowledge of Microsoft Office, LAN/WAN procedures advantageous

• Excellent customer service and communication skills

• CompTIA+ certification preferred

Contribute your IT support expertise to BGIS as a First Level Support Analyst and help us keep operations running smoothly.
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