Fraud Lead

Fraud Lead (12-month contract)

Location: Toronto, Canada
Employment Type: Full time
Reports to: Senior Manager Service Management & Security

Rakuten Kobo Inc. is looking for a Fraud Lead (12 month contract) to join our Risk Management team! This role will play a vital part in protecting Rakuten Kobo Inc's e-commerce platform from fraudulent activities. The Fraud Lead will oversee the management of payment gateway fraud detection engines, provide in-depth trend data analysis, and establish best practice KPI's for the overall monitoring and reduction in fraud.

This person will need a keen sense of attention to detail, have great interpersonal skills, adapt, learn quickly, and be able to work under tight deadlines. An eagerness to improve and drive results is expected.

• Perform daily monitoring of payment gateway fraud detection engines
• Optimization of core fraud detection rulesets:
  Create custom rules based on new trends and attack vectors, reduce false positives and feedback into Customer Care retention initiatives, establish best practice KPI's to measure and report on activity
• Establish a holistic fraud strategy that identifies platform gaps or weaknesses in:
  Account creation, chargeback dispute resolution, payment method vaulting, PSD2 / 3DS, Storefront check-out
• RFP / industry landscape review of fraud detection engine opportunities
• Collaborate with external and internal stakeholders

• 5+ years of Fraud Analyst experience in e-commerce or similar fields
• Proficiency in creating and managing fraud engine rules
• Strong background in payment gateways and transactional data flows
• Proven experience in fraud detection and prevention
• Strong analytical skills with the ability to identify fraud trends and patterns
• Familiarity with common fraud schemes; friendly fraud, account takeovers, chargebacks, etc.
• Experience with Python, SQL, or other languages used for automation or data extraction
• Excellent communication and collaboration abilities

• Flexible hours and hybrid remote working environment
• Four extended long weekends in the summer
• Weekly Kobo Spark sessions