Senior Business Analyst - JSM Implementation

Senior Business Analyst – Jira Service Management Implementation

An opportunity has arisen for a Senior Business Analyst to join a well-established biotech company using large-scale genetic data and AI to predict disease risk and advance precision healthcare.

As a Senior Business Analyst, you will support the implementation of Jira Service Management, ensuring workflows, processes and integrations are successfully delivered within a live operational environment.

This is a 6‑month contract‑based role offering hybrid / remote working options, salary range of £450–£600 per day and benefits.

• Working closely with technical teams, implementation specialists and business stakeholders to deliver Jira Service Management solutions.
• Leading Business Analysis activities throughout the implementation phase, including workflow design, process documentation and delivery support.
• Supporting the transition of an Access Governance function onto Jira Service Management using established workflows and operational processes.
• Creating and maintaining process maps, workflow documentation, user stories, implementation tickets and acceptance criteria.
• Analysing and supporting API integrations between Jira Service Management, Hub Spot and other business systems.
• Ensuring solutions align with wider service management processes and technology environments.
• Supporting testing, validation and User Acceptance Testing (UAT) activities.
• Identifying delivery risks, dependencies and implementation considerations.
• Producing operational documentation, training materials and implementation resources to support adoption.

• Previously worked as a Business Analyst, Business Systems Analyst, Systems Analyst, Process Analyst or in a similar role.
• Proven experience delivering Jira Service Management implementations.
• Strong Business Analysis experience within system implementation, digital transformation or operational change programmes.
• Experience working with Hub Spot integrations.
• Previous involvement in projects that have progressed from discovery through to implementation and delivery.
• Strong skills in workflow design, process mapping and business documentation.
• Experience supporting system integrations, including API-related analysis.
• Knowledge of IT Service Management (ITSM) processes, workflow automation and service delivery models.
• Experience producing training materials, operational procedures and implementation documentation.