Salesforce Business Architect Job UAE/Dubai,IT/Tech

About the Company

At Horizontal Digital, we hold ourselves to one key belief:
You’re only as good as your worst customer experience. This mantra drives our digital consultancy to think beyond easy answers and create intuitive and empathetic experiences for Fortune 500 companies. We fuse strategy, data, design, and technology to deliver higher standards.

Responsibilities

Lead structured discovery and stakeholder workshops to define business objectives, pain points, and transformation opportunities.
Translate business intent into capability models, BPMN process architectures, epics, and user stories.
Define future-state operating models and end-to-end process designs aligned to Salesforce best practices.
Own requirements lifecycle management from ideation to backlog refinement, prioritization, and acceptance criteria.
Ensure end-to-end traceability from business outcomes to solution design and delivery.
Advise on optimal use of Salesforce out-of-the-box capabilities vs customization, ensuring scalable and maintainable solutions.
Partner with Technical Architects and delivery teams to translate requirements into robust, multi-cloud solutions.
Drive functional solution design across core Salesforce clouds (Sales, Service, Experience, Data, Revenue, Commerce as applicable).
Enforce platform best practices, design guardrails, and industry standards.
Oversee functional validation, UAT strategy, and business acceptance to ensure alignment with intended outcomes.
Develop capability roadmaps, transformation blueprints, and prioritization frameworks aligned to client strategy.
Advise on CRM maturity, process optimization, and customer experience transformation.
Define business cases and value realization frameworks with clear linkage to KPIs and outcomes.
Support target operating model definition and governance structures for scalable adoption.
Act as a trusted advisor to business stakeholders, driving value-led conversations and continuous improvement.
Support pre-sales, solution shaping, and proposal development with strong functional context.
Contribute to solution narratives and executive storytelling aligned to business outcomes.
Identify expansion opportunities, cross-cloud use cases, and process-led transformation initiatives.
Mentor Business Analysts and Functional Consultants on business architecture, process modeling, and stakeholder engagement.
Contribute to practice assets, accelerators, and delivery frameworks.
Drive adoption of structured methodologies (BPMN, capability modeling, backlog governance).
Support internal enablement on industry trends, Salesforce innovations, and functional patterns.

Qualifications

8+ years of experience as a Business Architect, Functional Lead, or Senior Consultant in Salesforce or digital transformation programs.
Strong client-facing experience, leading workshops, stakeholder alignment, and requirements definition.
Expertise in business process modeling (BPMN) and requirements engineering.
Solid understanding of Salesforce platform capabilities and design trade-offs (configuration vs customization).
Experience across core Salesforce clouds (Sales, Service, Experience; exposure to Commerce/Revenue/Data Cloud is a plus).
Proven delivery of functional artifacts (process maps, capability models, user stories, solution blueprints).
Preferred: one or more Salesforce consultant certificates (Sales, Service, Experience, Commerce, Revenue).
Executive presence and ability to engage C-level stakeholders.
Structured, outcome-oriented, and skilled at simplifying complex business problems.
Proactive and entrepreneurial, focused on long-term client value and growth.

Benefits

22 working days holiday.
Comprehensive medical insurance plan for employee and spouse and children.
Visa for employee and spouse and children.
Flexible office times and working from home twice per week.
Remote working from a place of your choice for 2 weeks a year.
Free snacks and drinks in the office.

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