IT Support Specialist; 1st​/2nd​/3rd Line

Position: IT Support Specialist (1st/2nd/3rd Line)
We're working with a well-established and growing IT company that specialises in delivering comprehensive technology solutions to business clients. With a strong focus on innovation and customer satisfaction, they've built a reputation for exceptional IT support services and a collaborative, close-knit team culture.

They're now looking for an experienced and motivated IT Support Specialist to join their helpdesk team, covering 1st, 2nd, and 3rd line support, with the potential for field-based project work depending on location.

The Role

Providing 1st, 2nd and 3rd line technical support to business customers as part of a growing helpdesk team
Troubleshooting issues at a client and server level, including escalated and complex technical issues
Microsoft 365 administration including Azure AD, SharePoint, Exchange, and In Tune
Other ad hoc duties as required, including some assistance with projects
Hybrid working - the role will primarily be remote-based, with some requirement to work from the Cambridge office
Candidates based in the East of England may also be involved in occasional onsite client project work, where there's a desire to do so; candidates based further afield will be focused on a purely remote support role
Working hours are 8:30am to 5:30pm, Monday to Friday, with some flexibility required Requirements

A minimum of 2 years' experience from a Microsoft MSP
Excellent communication and interpersonal skills
Experience across all aspects of Microsoft 365 is essential; MS certification would be desirable
Familiarity with all Windows OS at server and client level, including a working knowledge of virtualisation
A working knowledge of networking principles and technologies, with experience troubleshooting routers, switches, and firewalls

Personal Qualities

Good sense of humour
Articulate and well presented, with an excellent telephone manner
Organised, with excellent attention to detail
A desire to learn new skills
Ready to hit the ground running and self-motivated

Zero Surplus is one of the UK's premier recruitment agencies, based just outside Cambridge our recruiters source staff for small and international businesses across the South of England.

For registration purposes, please let us know where you are currently based or which locations you are considering as well as your required salary and notice period.

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