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Service Desk Analyst — Remote Support & Incident Champion
Remote / Online - Candidates ideally in
Northampton, Northamptonshire, NN1, England, UK
Listed on 2026-07-25
Northampton, Northamptonshire, NN1, England, UK
Listing for:
Ricoh UK
Remote/Work from Home
position Listed on 2026-07-25
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support, Technical Support
Job Description & How to Apply Below
Ricoh UK is seeking candidates for a Service Desk role in Northampton. You will log, diagnose, and resolve incidents and service requests, provide escalations, and manage end-to-end resolution to keep customers informed.
The role emphasizes remote support, strong communication, and ITIL-aligned processes. Ideal candidates will have experience in fast-paced customer service, familiarity with service management systems, and knowledge of Ricoh software/hardware.
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