Job Description & How to Apply Below
This role supports both external customers and partners, ensuring the seamless operation of Imprivata's products. You will diagnose and resolve technical issues, report product flaws, and work towards becoming a Subject Matter Expert.
Your role is crucial in maintaining positive relationships with users while leveraging analytical skills to troubleshoot effectively.
Key Responsibilities:
• Provide technical support throughout the product life-cycle
• Identify and resolve customer configuration problems
• Create reusable knowledge articles for future troubleshooting
• Manage case details using Salesforce efficiently
• Deliver peer-level technical training to team members
Requirements:
• 5+ years of experience in technical support
• Technical degree or equivalent knowledge
• Proficiency in English; other languages are a plus
• Understanding of authentication concepts and administration
• Industry certifications preferred
Support Imprivata's mission by utilizing your technical expertise and enhancing customer satisfaction.
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