Technical Support Officer; Administrative Duties

Job title:

Technical Support Officer (Administrative Duties)

Salary: C1 - £28,598 - £31,022 per annum

Hours:

37 hours

Contract:

Permanent

Location:

LBS Depot, Limewood Approach, LS14 1NZ

Leeds City Council is one of the largest employers in the region with over 14,000 employees. We seek to recruit and develop talented individuals who embody our council values and ambitions.

As a Technical Support Officer, you’ll thrive on being part of a busy, high-pressure team and provide a high-quality customer focussed service within the Damp and Mould/Disrepair Team.

As a Technical Support Officer, you will bring to the role:

• High quality customer service
• Accurate record keeping and data inputting
• Ability to work in a busy environment
• Excellent level of IT skills
• Ability to prioritise workloads effectively

This is an exciting opportunity for a motivated, reliable, and hardworking candidate to join the Damp and Mould Team within Property and Contracts. You will provide operational support to the service and liaison between customers, service providers and internal teams. Frontline interface for the service to ensure that problems and issues are addressed and resolved promptly, informally and with satisfactory, customer focused outcomes.

You will take ownership of individual enquiries and tasks and monitor completion through to satisfactory resolution including taking corrective action as required. You will accurately record correspondence within council systems and to work with external and internal partner’s in-order to develop appropriate solutions/responses to service-related issues. You will support the Disrepair Service by undertaking high quality administrative services as required.

We are looking for someone who will ensure that high levels of efficiency, cost effectiveness and quality is achieved within an agreed budget, whilst ensuring maximum performance in accordance with the targets, standards, and policies of the Council. You will support the delivery of service plans and ensure the continuous and on-going innovation and improvement of the service. This in-line with council objectives in-order to achieve excellence.

There are no specific qualifications needed for the post of Technical Support Officer, however the post requires good communication skills (both verbally and written) and the daily use of IT systems and Microsoft packages such as Excel and Word. Leeds City Council operates a flexible working policy; however as a Technical Support Officer office cover is required from 8:00am (early) – 5:00pm (late) in line with business needs.

You will be required to participate in early or late office cover.

We take pride in offering the best employee experience, with benefits including:

• a competitive salary and annual leave entitlement plus statutory holidays
• membership of the West Yorkshire Pension Fund with generous employer contributions
• flexible and hybrid working arrangements subject to service requirements
• a clear career pathway and continuing professional development opportunities
• a range of staff benefits to help you boost your wellbeing and make your money go further

We welcome applications from everyone and actively seek a diverse range of applicants from all backgrounds and cultures. We particularly encourage applications from, but not limited to, women, carers, veterans as well as LGBT+, ethnically diverse, disabled and care experienced people.

This role is based in the UK. Home Office guidance states that candidates must evidence their right to work in the UK prior to commencing employment, either as a UK or Irish citizen, under the EU Settlement scheme or having secured any other relevant work visa. If you do not have the right to work in the UK, you must consider your own eligibility for sponsorship for a particular role through the Skilled Worker visa route before applying.

To be eligible for sponsorship you'll usually need to be paid the standard salary rate of at least £41,700 per year or meet one of the other eligibility criteria. Ensure you are eligible before applying.

• To provide operational support to the service and liaison…