Information, Communication Technician; ICT Apprenticeship

This post has been identified as being suitable for Nottinghamshire County Council’s Apprenticeship Scheme.

In order to apply for this post you must be willing to undertake training against an appropriate Apprenticeship Standard that will be delivered by an approved training provider.

Apprenticeships are open to all ages and abilities and are designed to encourage people who may not have the necessary experience or qualifications to access employment.

At Nottinghamshire County Council
, we are dedicated to serving our community with care and commitment. We believe in creating a supportive environment where everyone can thrive. Join us in making a difference in the lives of those we serve!

Are you ready to kickstart your career in Information Communication Technology? As an ICT Apprentice
, you will develop essential skills and gain valuable experience while working towards a vocational qualification. This is your chance to learn and grow within a supportive team, setting the stage for your future success!

Please note: This is a hybrid role, with flexibility to work from home. However, there will be periods where you are expected to be in the office full time to collaborate with your team and engage in hands‑on training.

As part of this apprenticeship, you will be following the Support Technician Pathway. The Support Technician role is desk based resolving system user queries and resolving faults in a helpdesk environment.

• Receiving Requests
  :
  Handle initial contacts from users via phone, email, webchat, and self‑service.
• Logging Interactions
  :
  Keep track of user contacts and interactions accurately.
• Providing Support
  :
  Offer 1st and 2nd line support to resolve technical issues efficiently.
• Escalating Issues
  :
  Work closely with 3rd line ICT support teams and suppliers when necessary.
• Collaborating for Improvement
  :
  Team up with colleagues to enhance IT processes and user experiences.

• A good standard of general education, including GCSEs in English and Maths.
• Basic knowledge of IT systems and software applications.
• Familiarity with common IT packages, such as Microsoft Office.

• Customer Care
  : A commitment to providing excellent service to users.
• Team Spirit
  :
  The ability to work well with others and contribute positively to the team.
• Problem‑Solving Skills
  :
  An analytical approach to tackling challenges.
• Time Management
  :
  The ability to organise your workload effectively.

• A Place to Belong
  :
  Join a friendly, inclusive workplace where everyone is valued.
• Professional Development
  :
  Access to training and support to help you grow in your career.
• Work-Life Balance
  :
  Flexible working arrangements to suit your lifestyle.
• Generous Leave
  :
  Enjoy a healthy work-life balance with generous holiday entitlement.

A job share scheme is available for all full‑time posts: both permanent and temporary, unless otherwise stated.

We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and we expect all staff to share this commitment and undergo appropriate checks.

Nottinghamshire County Council strongly encourages applications from all candidates from different walks of life, irrespective of gender, marital status, disability, race, religion, belief, pregnancy and maternity status, age or sexual orientation.

Nottinghamshire County Council strives to ensure that it goes beyond the requirements of the Equalities Act and prides itself on being accredited as a Disability Confident Leader Organisation.

Under the Disability Confident scheme (formerly known as the Guaranteed Interview Scheme) we would like to ensure applicants with disabilities are offered an interview if they meet the minimum criteria for a job. Please let us know if this is something you would like to be considered for.