Solutions Engineer Remote United Kingdom; Remote

Grafana Labs, the company behind the open observability cloud, is founded on the principles of open source, open standards, open ecosystems, and open culture. Grafana Cloud, our fully managed observability platform, is flexible and built for scale. With Grafana Cloud's actually useful AI, organizations can see, understand, and act on all their disparate data to move at the speed of their ambitions.

Today, more than 35 million users and 7,000+ customers – including Anthropic, Bloomberg, NVIDIA, Microsoft, and Salesforce – trust Grafana Labs to ensure reliability of their applications and systems, resolve incidents quickly, and optimize their telemetry to reduce noise and cost. We are a 100% remote company with 1,600+ team members across 40+ countries, and we’re backed by leading investors including Lightspeed Venture Partners, Sequoia Capital, GIC, Coatue, J.P. Morgan, CapitalG, and Lead Edge Capital.

Learn more at  and follow us on Linked In and X.

We’re scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do.

You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity.

The Solutions Engineering team is the customer-facing product experts. The team enables Grafana Labs' worldwide growth by educating potential and existing customers to ensure they are happy and successful. We share our technical and product expertise with customers through demos, hands‑on enablement, presentations, technical evaluations and ongoing interaction. We partner closely with our Sales team to help qualify and close opportunities.

The Solutions Engineering team is one of the primary routes of communication from our customers to the Product Management and Engineering teams.

A Solutions Engineer listens to prospects or customers, understands their requirements, asks the right questions to extract as much information as needed, and translates all that into a solution with Grafana Labs technology. They are the bridge between the highly technical engineering folks at Grafana Labs, our customers and our Sales team.

• Partnering with our Sales team to articulate the overall Grafana value proposition, vision and strategy to customers
• Owning the technical engagement with customers and helping close complex opportunities through advanced competitive knowledge, technical skill and credibility
• Delivering product and technical presentations to potential and existing customers
• Communicating effectively with customers and internal teams to provide feedback on our products and the competitive landscape
• Driving product conversations based on customer needs and problems
• Working with the team to enhance documentation, write blog posts, record videos, contribute knowledge base articles and create other public or private enablement material

• 5+ years of technical pre‑sales experience
• Open to various and complex assignments, requiring strong judgment, collaboration, and leadership
• First‑class written and oral communication skills to collaborate with our remote‑first internal teams and worldwide customers; able to articulate our value proposition and technical advantages of our products
• A passion for solving technical challenges and bringing creative solutions to customers
• A technical mindset and a desire to grow technically
• Must be located in the UK

• Experience with open source technologies, or in the metrics/monitoring space
• Experience with sales methodologies such as MEDD(P)
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In the UK, the OTE (On‑Target Earnings) compensation range for this role is £99,000 – £124,000. Actual compensation may vary based on level, experience, and skillset as assessed throughout the interview process. All roles include Restricted Stock Units (RSUs), giving every team member ownership in Grafana Labs' success. We believe in shared outcomes—RSUs help us stay aligned and…