Senior Server Engineer - Police - Technology CSC - HQ

Job Title: Senior Server Engineer
- Technology CSC
- Counter Terrorism Policing HQ

Salary: The starting salary is £61,410, which includes allowances totalling £8,757.

The salary is broken down as £52,653 basic salary, which will increase annually until you reach the top of the scale £57,417. Plus, a 12.5% shift disturbance allowance, a location allowance of £2,009 and a non-pensionable allowance of £1,000.

Location: Birmingham

Job Summary

There’s never been a more important time to be working in Counter Terrorism Policing (CTP). Join us, and you’ll be among some of the best and brightest people around at our Customer Service Centre (CSC). It’s a chance to put your expertise to work and help protect the UK as a Senior Server Engineer. Plus, you’ll get to learn new skills and develop a highly rewarding career.

Based near Birmingham, close to transport connections, our CSC supports national police services 24/7. As the Centre expands thanks to substantial investment, our team is growing too. Join us, and you’ll be part of a highly skilled technical team working on incidents, problems and changes at our ITIL-aligned CSC.

Supporting national live services and infrastructure, you’ll tackle both operational and project-related tasks, expertly managing your workload. You’ll also get involved in building new systems and services with the latest storage and virtualisation technologies.

As the centre operates 24/7, you’ll be part of a team of engineers covering 7am to 7pm weekdays (on call, approximately 1 week in
4). Due to the nature of the systems, the role is office-based with occasional options for working from home. Furthermore, the shift structure for this role allows for working compressed hours over a 4-day week.

Key Tasks

The post holder will be required to do the following:

• Provide technical support for National infrastructure relating to Business As Usual (BAU) and Projects to ensure objectives are being met in line with CTP priorities.
• Ensure personal workload is effectively managed, prioritised and issues are escalated to line management as necessary.
• Ensure Adherence to required polices, standards, controls and best practice.
• Ensure SLAs for services in the CSC Service portfolio are met.
• Create and maintain technical documentation to ensure all services are maintained and knowledge is shared.
• Proactively maintain and update the infrastructure to ensure security and reliability.
• Proactively monitor environments to help prevent issues arising.
• Ensure security procedures are followed, to comply with the relevant accreditation, procedures and/or guidance.
• Support and mentoring of other members of the team to build a strong support service.

Vetting and STRAP

This post requires access to the most sensitive intelligence material on a daily basis. Applicants must hold or be prepared to undergo National Security Vetting (NSV) Developed Vetting (DV) level before taking up the post.

This post requires British nationality (some dual nationals may be ineligible) and an Enhanced Security Check (eSC)/Developed Vetting (DV) clearance.

As the post holder will have access to very sensitive information, there are limitations on travelling to a small number of countries and we will undertake additional security checks as part of the recruitment process. Applications from candidates with close connections to certain countries may take considerably longer to process, or in some cases result in a withdrawal of an offer of employment.

Further details will be provided at the conditional offer stage.

Confidentiality Agreement

Applicants should also be aware of the need to sign a confidentiality agreement on taking up the post.

Our Colleague Commitments

Counter Terrorism Policing (CTP) continues to prioritize an inclusive and supportive working environment and culture, where all of our people feel a strong sense of belonging and are empowered to reach their full potential. CTP keeps the nation and everyone in it safe from all manner of threats and as those threats evolve, so do we - that’s why Inclusion, Diversity and Equality (IDE) is the key to supporting our greatest asset, our people.

Our people protect our national security across the…