Salesforce Application Support Specialist; FTC

Position: Salesforce Application Support Specialist (FTC)
Location: Cambridgeshire

A well-established organisation is seeking a hands-on Salesforce Application Support Specialist to support a major Salesforce implementation as it progresses through testing, data migration and go-live.

This is an initial fixed-term contract with the potential to be extended or made permanent for the right individual.

This role is predominantly remote working, with ad-hoc travel to Cambridge required.

Key Responsibilities

Act as the primary internal Salesforce specialist and subject matter expert.
Support the final stages of a large-scale Salesforce implementation, including testing, deployment and post go-live support.
Work closely with implementation partners to review, validate and improve delivered solutions.
Configure and administer Salesforce, including objects, fields, permissions, workflows, automation and security settings.
Support data mapping, migration and data quality activities.
Assist with integrations between Salesforce and other business systems.
Support Smart Flows document generation, templates, offer packs and automated communications.
Build and maintain workflows, business rules, conditional logic and process automation.
Investigate and resolve system issues, defects and user queries.
Support QA, UAT and release validation activities.
Create and maintain documentation, process maps and support procedures.
Act as the ongoing owner of the Salesforce platform, identifying opportunities for improvement and optimisation.
Experience Required

Proven experience as a Salesforce Administrator, Salesforce Application Specialist, CRM Administrator or similar.
Strong understanding of Salesforce data models, objects, field mapping, workflows and automation.
Experience supporting Salesforce implementations, migrations or major enhancement projects.

Experience with data migration, data mapping and data quality activities.
Experience supporting integrations with third-party systems.
Knowledge of Salesforce Flow and business process automation.

Experience with Smart Flows, Conga, Xpertdoc, Nintex or similar document generation platforms would be beneficial.
Experience working with implementation partners, suppliers and business stakeholders.
Please ensure your location is clearly stated on your CV. Applications without a location will not be considered.

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