IT Support Specialist; 1st​/2nd​/3rd Line

We're working with a well-established and growing IT company that specialises in delivering comprehensive technology solutions to business clients. With a strong focus on innovation and customer satisfaction, they've built a reputation for exceptional IT support services and a collaborative, close-knit team culture.

They're now looking for an experienced and motivated IT Support Specialist to join their helpdesk team, covering 1st, 2nd, and 3rd line support, with the potential for field-based project work depending on location.

• Providing 1st, 2nd and 3rd line technical support to business customers as part of a growing helpdesk team
• Troubleshooting issues at a client and server level, including escalated and complex technical issues
• Microsoft 365 administration including Azure AD, SharePoint, Exchange, and In Tune
• Other ad hoc duties as required, including some assistance with projects

Hybrid working - the role will primarily be remote-based, with some requirement to work from the Cambridge office. Candidates based in the East of England may also be involved in occasional onsite client project work, where there's a desire to do so; candidates based further afield will be focused on a purely remote support role.

Working hours are 8:30am to 5:30pm, Monday to Friday, with some flexibility required.

• A minimum of 2 years' experience from a Microsoft MSP
• Excellent communication and interpersonal skills
• Experience across all aspects of Microsoft 365 is essential; MS certification would be desirable
• Familiarity with all Windows OS at server and client level, including a working knowledge of virtualisation
• A working knowledge of networking principles and technologies, with experience troubleshooting routers, switches, and firewalls

• Good sense of humour
• Articulate and well presented, with an excellent telephone manner
• Organised, with excellent attention to detail
• A desire to learn new skills
• Ready to hit the ground running and self-motivated