Lead Officer - ICT; Cx Housing

Position: Lead Officer - Housing ICT (Cx Housing)
Location: Epping

Lead Officer – Housing ICT (Cx Housing)

Essex – Remote

£500-£650 per day (depending on experience)

Full time

- This role offers fully remote working with occasional on-site presence dependant on the business needs.

Job Purpose:

The primary priority focus area is Cx HOUSING, with the following elements being essential in any candidate:

Rent Accounting
Case management and tasks /workflows / forms.
CRM
Reporting – to include SSRS (strong SQL skills – intermediate / advanced). Power BI experience would be useful
Integrations and interfaces – Key elements would be an understanding of the Total Mobile Cloud Dialogues API, Azure (Storage Explorer) and SharePoint EDM.
CX User Training
Managing upgrades, ideally 25.x (version that supports the Customer Portal)
Customer Portal
Also, must have some understanding of the following:

Assets
Functional units
Users and Roles
Contact groups
System schedules
Arrears policies
An understanding of allocations would also be useful.
To find out more information please contact (url removed)

Recruitment is done in line with safe recruitment practices.

We are an equal opportunity agency