Assoc,Infrastructure Engineer,Group Infrastructure & Cloud,Group Technology Job Singapore,IT/Tech

## Assoc, Infrastructure Engineer, Group Infrastructure & Cloud, Group Technology Apply remote type:
Infrastructure, Cloud & Information Security locations:
Singapore - Easttime type:
Full time posted on:
Posted Todayjob requisition :
WD87209
** Business Function
** Group Technology enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group Technology, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.
*
* Job Responsibilities:

**** Daily Operations & Support:
*** Monitor environment health (e.g., Citrix Director, "Unregistered" VDAs).
* Resolve Tier 2/3 user tickets (slow logons, session disconnects, app errors).
* Manage user profiles for optimal load times and data persistence.
* Provide L2 support for Windows Server infrastructure (2016, 2019, 2022).
* Troubleshoot and drive system recovery, escalating major incidents as needed.
* Perform root cause analysis to prevent recurrence of problems.
* Ensure OS and system software supportability, including planning and leading upgrade projects.
* Review and implement change requests.
* Conduct performance analysis and tuning.
* Improve productivity through automation of system operations.
* Track and drive patch management and software upgrades for middleware.
* Apply new technology and processes to enhance system supportability, recoverability, availability, and performance.
* Provide operational excellence and technical guidance across project phases (requirement gathering, design, procurement, implementation, hand-over).
* Mentor less experienced engineers.
* Support audit and compliance activities.
** Patch Management:
*** Maintain and update "Gold Images" using automation.
* Perform monthly OS patching and application updates for virtual desktop fleets.
* Raise and implement Patch Management Change Requests (CRs) in Wintel infrastructure.
** Lifecycle & Migrations:
*** Identify and plan replacement for End of Support (EOS) software.
* Execute migrations from legacy on-premises versions to the latest LTSR.
* Assist in workload migrations between on-premises Citrix farms.
** Net Scaler (Citrix ADC) Administration:
*** Configure Traffic Management & Load Balancing.
* Manage Gateway Services, SSL & Certificate Management.
* Ensure High Availability.
* Understand and configure basic network elements (VLANs, static routes, ACLs).
** Automation:
*** Automate repetitive tasks (e.g., health reports, reboot schedules, session management) using Power Shell.
** Requirement
* ** Hands-on experience with Windows, Citrix, and Netscaler, SSH and IBM Connect Direct.
* Strong technical knowledge of Windows hardware, operating systems, OS security hardening, and system services (volume manager, file system, NTP, DNS, clustering, SSH, remote anywhere, TSM, Zabbix).
* Experience in troubleshooting and performance tuning of Windows, Citrix, and Active Directory (AD).
* Experience in implementing and operating Windows, Citrix, AD, and clustering.
* Information security (Systems Hardening) knowledge in a banking institution is preferred.
* Data communication and network knowledge specific to a Wintel server farm.
* Experience in middleware and application execution in x86 environments (Windows and Linux) is an advantage.
* ITIL Certified or strong working knowledge of ITIL Incident, Problem, and Change Management disciplines.
* Ability to train team members.
* Microsoft & Citrix certification is an added advantage.
*
* Location:

** DBS Asia Hub
** Job:
** Technology
*
* Schedule:

** Regular
* * Employee Status:
** Full time
#J-18808-Ljbffr