IT Analyst

About Us

On a mission to reinvigorate broking. Oneglobal is a commercial insurance and reinsurance broker set up with the singular focus of improving the way in which businesses around the world manage risk via insurance.

We think broking needs a refresh, and that our approach builds that foundation. We have ambitious plans for the future and are looking to grow our talented team. If you would like to find out more about Oneglobal, please visit our website or our Linked In page.

We have a fantastic opportunity for an enthusiastic and innovative individual to kick start their IT career in a fast-paced environment within the insurance industry. The role is based in our London office on a permanent basis.

The role will involve providing first-line technical support to employees and other authorised users globally. Additional responsibilities include receiving and recording support requests, resolving routine technical problems, keeping users informed and escalating issues that require greater technical knowledge or authority.

The successful candidate will have the opportunity to complete an IT apprenticeship which encompasses a blended learning experience, including the opportunity to gain a variety of on-the-job training, whilst also working towards an industry recognised professional qualification. The successful candidate will have excellent attention to detail, be able to build productive working relationships and be keen to develop their skillset.

Act as the first point of contact for IT incidents and service requests received by telephone, email, support portal, remote session or in person.

• Establish the nature and impact of the issue.
• Provide clear and practical assistance.
• Resolve routine hardware, software, account and connectivity problems.
• Confirm that the user can continue working before closing the request.
• Seek guidance where the issue is outside their knowledge or authority.

Manage assigned tickets from initial report through to resolution, escalation or formal handover.

• Record accurate details of the issue.
• Apply the correct ticket category and priority.
• Document checks, actions and outcomes.
• Keep users informed of progress and delays.
• Follow up outstanding actions.
• Ensure every ticket has a clear owner and next step.

Use approved procedures, support tools and knowledge resources to investigate technical problems.

• Password resets and locked accounts.
• Email and Microsoft 365 issues.
• Printer and peripheral faults.
• Desktop and laptop problems.
• Wi-Fi and basic network connectivity.
• Software installation and updates.
• Remote-working and VPN access.
• Mobile device setup.
• Antivirus notifications.
• Common business application issues.

Complete authorised account and access-management tasks in accordance with company procedures.

• Create, amend and disable user accounts.
• Reset passwords and unlock accounts.
• Verify identity before making security-sensitive changes.
• Apply permissions subject to receipt of authorisation.
• Report unusual or inappropriate access requests.
• Protect confidential account information.

Support the setup, allocation, return and maintenance of workplace technology.

• Configure laptops, desktops, monitors, telephones and peripherals.
• Install approved software.
• Apply standard settings and updates.
• Carry out basic checks and maintenance.
• Record asset numbers, assigned users and equipment locations.
• Report missing, damaged or insecure equipment.
• Support secure disposal or reuse.

Follow all information-security, data-protection and acceptable-use requirements.

• Protect passwords, administrator credentials and support tools.
• Confirm identity before changing access or account details.
• Recognise and report suspected phishing, malware or unauthorised activity.
• Escalate possible personal-data breaches immediately.
• Avoid unnecessary access to user files, messages or confidential information.
• Keep devices and work areas secure.

Create and maintain…