Principal Experience User Researcher, AI Platform | Remote

Position: Principal Experience User Researcher, AI Platform  | Remote)
Job

Requisition  # 26WD100267 L'affichage de poste en français suivra / The French job posting follows. 26WD97936, Principal Experience User Researcher, AI Platform

Position Overview Contribute to the next generation of AI-powered experiences  a Principal Researcher, you'll help shape how Autodesk Assistant and our broader AI platform investments create meaningful value for customers across Autodesk products and workflows. Working closely with leaders across product, design, engineering, and data science, you'll uncover the customer needs, behaviours, and opportunities that should influence Autodesk's AI strategy. The insights you generate will inform product direction, investment decisions, and the development of AI-powered experiences that are useful, trustworthy, and impactful for customers.

You'll partner with cross-functional teams to answer critical questions about customer needs, AI adoption, and product value, helping teams make confident decisions throughout the product development lifecycle. As a senior leader within Autodesk's research community, you'll also mentor other researchers, elevate research practices, and contribute thought leadership within Autodesk.
We are open to remote candidates based in Canada.
Responsibilities   Become a domain expert on customer experience and trends impacting the adoption and implementation of AI
Deliver a research strategy that balances customer needs and key business objectives
Track key areas of uncertainty and prioritize research to minimize product development risk
Use customer insights to influence product strategy, roadmap decisions, and the evolution of Autodesk Assistant and agentic experiences
Evaluate the value, usability, trust, and effectiveness of Assistant capabilities and AI-powered experiences across Autodesk products
Plan and execute a mixed-methods research programme spanning discovery, concept evaluation, and measurement of AI-powered experiences
Establish cross-team connections that help coordinate research efforts & evaluation approaches, identify trends, and action research findings
Collaborate with experience design, product, engineering, marketing and other key stakeholders to ensure research findings impact product direction
Advance the discipline of user research within Autodesk

Minimum Qualifications   Proven record in impacting user experience & business decisions through user research findings
Ability to produce exceptional user research deliverables expressed in a portfolio of your work
Expert knowledge and innovation in user research and field study methodologies, including designing and conducting usability studies, statistical analysis of survey data, heuristic evaluations, participatory design activities and focus groups
Experience contributing user research within an agile, platform development environment
Ability to influence stakeholders across divisions including senior directors, VPs and C-suite
English language fluency; exceptional verbal and written communication skills
Excellent visual and oral storytelling skills
MS/MFA+ in Human Factors, Human Computer Interaction, Cognitive Science, Engineering, Psychology, Product Design or related field
Minimum 8 years of professional experience in the field of user research

The Ideal Candidate   Has experience defining and scaling a research roadmap in a fast-moving product area
Brings genuine curiosity about AI and a strong understanding of how generative AI is changing customer expectations, workflows, and product experiences
Has experience researching AI-powered products, assistants, copilots, search, recommendation systems, or other intelligent experiences
Can navigate ambiguity at a platform and ecosystem level, where research questions often influence multiple products and teams
Understands how to evaluate customer value, trust, adoption, and behavioral change in emerging AI experiences

Is comfortable mapping complex customer journeys and identifying where AI can most effectively reduce friction or create value
Contributes to research culture, championing research quality and evolving approaches & practices to help elevate the practice
Embraces learning and curiosity about Autodesk…