Technical Support Europe - Immunoassay

Location: Cologno Monzese

This role is classified under the applicable CCNL as second level employee under the CCNL Commercio, Terziario, Servizi, Confcommercio [CBA] , which defines minimum terms, job classification, and baseline progression frameworks. The expected gross annual salary range for this role is € 40.000–€55000 , determined based on objective criteria such as experience, skills, and role-related competencies.
Bonus / Incentive Pay : [10%] of annual base salary
This job is also eligible for bonus / incentive pay. This is the target earnings as % of base annual salary, subject to objective eligibility criteria and performance conditions as set out in the applicable scheme terms and conditions.
This job is also eligible for a comprehensive package of benefits and specifically company car, meal voucher, welfare allowance, pension and health fund . Details regarding these benefits will be provided separately.
Wondering what's within Beckman Coulter Diagnostics? Take a closer look.
At first glance, you'll see that for more than 80 years we've been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We're building a culture that celebrates backgrounds, experiences, and perspectives of all our associates. Look again and you'll see we are invested in you, providing the opportunity to build a meaningful career, be creative, and try new things with the support you need to be successful.
Beckman Coulter Diagnostics is proud to work alongside a community of six fellow Diagnostics Companies ether, we're working at the pace of change to improve patient lives with diagnostic tools that address the world's biggest health challenges.
We are seeking a dedicated and knowledgeable Hardware Immuno System Technical Support Specialist to join our team. The ideal candidate will have extensive experience with hardware systems, particularly within the Medical Device industry. This role is crucial in ensuring our customers receive timely and effective technical support for our diagnostic hardware products. The Hardware System Technical Support Specialist will handle troubleshooting, maintenance, and repair inquiries, ensuring high levels of customer satisfaction and product performance.

He's responsible for Pro-active actions to ensure the best efficiency in Service organization across Europe.

Key Responsibilities:

Technical Support and Troubleshooting:
Provide expert-level technical support for diagnostic hardware systems, including instruments, devices, and related peripherals. Immunoassay system knowledge will be considered a plus.
Customer Assistance:
Respond promptly to customer inquiries when local engineer needs support through virtual or on-site visits support.
Product Knowledge and Training:
Maintain an in-depth understanding of the diagnostic hardware product line, including specifications, functionalities, and common issues.
Quality and Improvement:
Monitor and analyze support metrics to identify trends, recurring issues, and areas for improvement on service efficiency and cost of parts.

Qualifications:

Associate's degree or Bachelor's degree in Biomedical Engineering, Electronics, Information Technology, or a related field.
Minimum of 3 years of experience in technical support, specifically with hardware systems in the diagnostics or medical device industry.
Strong understanding of diagnostic hardware systems, including installation, maintenance, troubleshooting, and repair.
Excellent problem-solving skills with the ability to diagnose and resolve complex hardware issues.
Strong verbal and written communication skills, with the ability to clearly convey technical information to non-technical users both English and Italian.

Working Conditions:

This role is Remote based, with travel in Europe required to client sites or meetings around 70% of the total time available.
This role is classified under the applicable CCNL as 2nd level employee under the CCNL Commercio, Terziario, Servizi, Confcommercio , which defines minimum terms, job classification, and baseline progression frameworks. The expected gross annual salary range for…