IT Field Engineer

About the role

In your role as IT Field Engineer, you will effectively and efficiently deliver IT Service of Field Engineering, working in conjunction with the service desk to receive work for completion. Field Engineers will recommend improvements, modifications to all Balfour Beatty IT Services that will improve operating effectiveness and efficiency, that have been discovered whilst delivering services on sites throughout the UK.

You will ensure customer experience and satisfaction of all Information Technology & Communication services provided by IT Field Engineering to the end user computing community within Balfour Beatty throughout the UK.

• Ensuring services provided comply with Backup and Disaster Recovery procedures
• Delivering IT field engineering services at main office locations and site setups/decommissions on projects
• Ensuring compliance with current IT documentation standards utilised within IT Services
• Delivering services requested through Incident, Service Request, Change and IMAC processes within IT Service Desk
• Deliver field engineering service within the change IT Services management process.
• Recommending to line manager potential service improvements, and technology which could enhance the delivery of service throughout the UK
• Comply with all service delivery agreements and KPIs
• Ensuring services delivered comply with defined service SLAs
• Ensure areas which could potentially adversely affect the business are expediently highlighted to line management.
• Proactively resolve systems issues through adopting a flexible approach and creating innovative solutions which maintain an acceptable balance between risk, reward, and customer service
• Proactively identify ways to improve service delivery and operational effectiveness on sites.
• Deliver the Balfour Beatty values when delivering services on behalf of IT Services
• Assisting with the Mobilization of IT on Project locations.
• Ensuring IT facilities are pro-actively maintained.
• IT Facility Support
• Day to day Tablet support & mobile device support
• Leavers Data is backed up and stored in location agreed by project.
• IT Support Document Creation
• Asset Management
• Weekly Progress reports during the mobilization phase.
• Calls being logged in to the It Call logging system (BMC)
• IT Hardware Training
• Video conferencing training & daily Checks on regional meeting rooms
• Adhering to the BB Comms Cabling policy as dictated by Infrastructure.
• Assisting with 3rd party initial connection in the Project offices. (BT, 02, Virgin media)
• Working with the Comm’s team undertaking Strutted cabling projects once all training has been undertaken and passed
• Regional project visits and escalating enhancements/requirements

The following qualities/experience are essential:

• Desire to learn IT Infrastructure Domain knowledge/ Expand on Current level of knowledge
• Advanced in-depth Windows 10 & Office 365
• An independent, self-starter.
• Interested in teamwork at the highest level, highly collaborative approach, among the first to volunteer to help others succeed
• Strong customer & delivery focus, meeting and exceeding customer expectations
• Can learn new skills and knowledge, picks up on technical and business challenges quickly

Day in, day out, our teams deliver some of the UK’s most ambitious, exciting and meaningful projects; developing, building and maintaining the vital infrastructure that supports national economies and strengthens communities.

Why join us?

As if contributing to and supporting work that makes life better for millions wasn’t rewarding enough, we offer a full range of benefits too. You’ll have the freedom to shape the package that’s right for you and your life. Here are some of our key benefits:

• Smart working, giving you more flexibility such as staggered start and finish times, with up to 40% remote working, where roles allow.
• 25 days paid annual leave (pro rata)
• Family friendly policies which include 28 weeks full pay for maternity/adoption leave and four weeks full pay for paternity/partners leave
• Pension, share incentive plan, volunteering leave, recognition schemes and much more…

Connect Plus Services (CPS) brings…