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ITIL ITSM Lead: Process Design & Delivery (Remote​/Hybrid

Remote / Online - Candidates ideally in
Winnipeg, Manitoba, A3C, Canada
Listing for: Pollard Digital Solutions
Full Time, Remote/Work from Home position
Listed on 2026-08-03
Job specializations:
  • IT/Tech
    IT Project Manager, IT Consultant, IT Business Analyst
Salary/Wage Range or Industry Benchmark: 90000 - 130000 CAD Yearly CAD 90000.00 130000.00 YEAR
Job Description & How to Apply Below
Position: ITIL ITSM Lead: Process Design & Delivery (Remote/Hybrid)

Pollard Digital Solutions, a division of Pollard Banknote, seeks an ITIL Process Manager to lead design, implementation, and maturity of IT service management. You will work with external lottery customers to define SLAs, establish metrics, and implement processes in Service Now to support MBRS/QBRs.

This senior, customer-facing role shapes how services are delivered  will collaborate across IT and Digital teams to optimize operations and mentor a small team of analysts, contributing

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