Application Support Analyst (Middle East Hours

MRI Software is seeking an Application Support Analyst (SQL-focused) to join our team in Cape Town. This role is ideal for someone with strong hands-on experience writing SQL and PL/SQL, who can independently analyse complex issues, develop queries, and deliver data-driven solutions to clients. As a member of the team, you will take ownership of complex, database-driven support cases, acting as a key escalation point.

You will be responsible for writing, reviewing, and optimising SQL statements, diagnosing issues at source, and ensuring long-term, scalable resolutions. This role is highly technical, with a strong focus on query development, database analysis, and performance optimisation, alongside client engagement.

This role is based in the Cape Town office. The role is adhering to Middle East Hours (GST) and Public Holidays. These hours would consist of 8:30am to 5:00pm GST from Sunday through Thursday. We understand the need to provide a flexible working environment partnered with team collaboration and socialisation. Therefore, we operate a hybrid working model with 3 days of working from home per week.

• Write, troubleshoot, and optimise SQL queries, scripts, and PL/SQL code to resolve client issues
• Analyse complex data-related problems using custom-built SQL statements and queries
• Act as a technical escalation point for advanced database and application issues
• Perform detailed root cause analysis, identifying issues within database structures, queries, or data integrity
• Review and improve existing queries to enhance performance, accuracy, and efficiency
• Work directly with clients to gather requirements and translate them into SQL-based solutions
• Ensure delivery against SLAs and KPIs, maintaining high levels of client satisfaction
• Contribute to documentation, including SQL scripts, troubleshooting steps, and best practices
• Mentor junior analysts, particularly in SQL development and debugging approaches
• Participate in UAT, validating data fixes and database-related changes

• 4-6+ years' experience in application or technical support within enterprise software
• Strong, practical experience writing complex SQL queries from scratch
• Hands-on experience with Oracle PL/SQL, including developing stored procedures, triggers, and packages
• Proven ability to build, modify, and optimise SQL statements to solve real business problems
• Experience with query performance tuning (indexes, execution plans, optimisation techniques)
• Strong understanding of relational database design and data structures
• Ability to work with large datasets and extract meaningful insights via SQL
• Strong problem-solving skills with a logical, structured approach
• Ability to clearly communicate technical solutions to non-technical stakeholders
• Fluent in English

• office breakfasts
• quarterly lunches and virtual social events
• employee-led groups such as DEI committee, employee resource groups such as Women and Allies, and Pride Event Group
• Medical Aid Scheme
• Personal Pension plan
• MRI Software Parental Leave benefit is designed to give you the opportunity to spend time with your new arrival(s)
• 25 days of annual leave plus Public Holidays
• bank of 16 hours of "Flex Time Off" to be used whenever and however you choose!
• Tuition Reimbursement Schemes
• Flexibility of working from anywhere in the world for two weeks out of the year
• Add 16 extra hours to your time off to shorten your workday as part of our Flex at MRI program
• Utilize 16 hours of paid time to volunteer
• Employee referral scheme rewards you for bringing in talent
• Enjoy peace of mind with our regional-specific healthcare benefits for you and your family
• Parental Leave and parental support perks allow you to grow your family comfortably as an MRI employee
• Maintain a fantastic work-life balance with PTO days plus observed holidays
• Further your professional development and growth with our tuition reimbursement offerings
• Enjoy the flexibility of working from anywhere in the world for two weeks out of the year
• And more!

From the day we opened our doors, MRI Software has built flexible, game-changing real estate software that powers…