Fire Service Systems Specialist

Command and Control System Specialist
Salary: £40-£50k (maybe negotiable
Mainly home-based but travel to clients sites will be required (Cambridge, Nottingham, Derbyshire, Yorkshire
Have you worked for the Fire and Rescue Service and have knowledge of their control room. If yes this is a fantastic opportunity to evolve a new role and make it your own. Due to continued growth, our client is looking for an support specialist to support their customers and contribute to service excellence as primary point of contact for their clients Emergency Response Solution.
This role has a major emphasis on training, train the trainer but also potentially proving 1 st  line support.

You will be the superuser and own the sharing of knowledge to clients/end users.
Some of the

Key Responsibilities
Act as key interface between customers, technical teams, and product team providing Functional Support & Incident Management
Design and deliver training sessions (remote and on-site)
Adapt training content to different user profiles
Produce user guides and procedures
Analyse and qualify functional incidents
Identify root causes and propose appropriate solutions
Support users in resolving issues
Assist users in configuring the solution to their specific needs
Identify recurring issues
Propose product and process improvements
What Youll Need:
Excellent communication and customer-facing skills
Strong Training and documentation skills
Analytical and structured mindset
Autonomous with strong team spirit
Organised with good prioritisation skills
Curious and interested in technology
Experience in a critical operational environment ideally

Experience with Emergency Response or operational management systems is a plus
SQL knowledge is a plus (or willing to learn)
Good knowledge of Windows environments (or willing to learn)
What Youll Get:
Our clients provides a competitive benefits package, together with the opportunities for professional development and continuous training/development.
If you want a role that really makes a difference wed love to hear from you!