Systems Administrator and Projects

You plan and deliver our SMB clients’ IT projects, from analysing their existing infrastructure through to go-live. A systems and projects administrator role in Trois-Rivières: firewalls, switches, wireless networks, Windows Server, Microsoft 365 and Exchange, deployed to industry security standards.

At OKTO Solutions
, we value inclusion and diversity. We know that people who are neurodivergent or from underrepresented groups sometimes hesitate to apply when they don t meet every listed requirement.

Our hiring decisions are based on experience, potential, and passion. If you would like to apply and need reasonable accommodations during the recruitment process, we encourage you to let us know. You are also welcome to share the pronouns you use at any point during the process.

With strong combined expertise in information technology,
OKTO Solutions has established itself as a trusted partner in managed and co-managed IT services for Quebec small and mid-sized businesses. We support a bilingual client base across many industries and build lasting relationships grounded in trust, transparency and concrete results.

Our growth is driven mainly by referrals from satisfied clients, a testament to our commitment to delivering real business value. At OKTO Solutions, technology is never an end in itself. It is a lever to improve the security, productivity, and long-term success of the businesses we support.

Our ambition is clear: to become a Quebec leader in IT services for small and medium-sized businesses, helping our clients be better protected, more efficient, and ready for the future. In a mostly remote work environment, you will be part of a passionate, collaborative team focused on excellence. If continuous improvement and making a real impact for clients drive you, we want to meet you.

OKTO Solutions is looking for a systems and projects administrator to join its delivery team. You are responsible for the analysis, technical planning and execution of a range of IT projects at our clients, working with internal teams and stakeholders.

This role is key to delivering structured, secure deployments that meet industry best practices.

Every day brings its share of new challenges. You will work in a dynamic environment where continuous learning, a wide range of issues, and quick adaptation are part of the daily routine. Your ability to manage multiple priorities will be put to good use to accelerate your professional development.

As an MSP, we work with a wide range of clients, industries and IT architectures. This environment is ideal for deepening your technical skills, strengthening your customer service approach and developing your professional judgment.

In addition to remote support, you may be called on to work directly at client sites to put your knowledge into practice. IT specialists who demonstrate a high level of expertise can join a pool of on-site technicians, with compensation.

After the training period and once you have gained independence, you will be able to take advantage of our flexible remote work policy, with the option to work remotely or come to the office for events and team activities.

Technical project planning

• Develop technical work plans based on the scope validated with the client

• Define the steps, dependencies, timelines and technical constraints

• Ensuring budget and deadlines are met

Environment analysis

• Analyzing the client s existing IT infrastructure

• Gather all the technical information required to carry out the project

• Identify potential risks, dependencies and issues

Deployment of IT solutions

• Install, configure and deploy various IT solutions

• Deploy environments such as firewalls, switches, wireless networks, Microsoft 365, Exchange, antispam solutions, backups, etc.

• Applying security standards and MSP best practices

Documentation and follow-up

• Produce and maintain clear, complete technical documentation

• Update information in internal tools

• Ensuring traceability of changes and configurations

Collaboration and knowledge transfer

• Communicate changes effectively to the support teams

• Ensuring a structured knowledge transfer at the end of projects

• Collaborate with the teams responsible for recurring services

• DEC or AEC in a relevant field or equivalent experience

• 3 to 6 years of experience in information technology, including significant experience in systems administration

• Excellent command of spoken and written French

• Active Directory

• LAN / WAN environments

• Firewalls, switches and wireless networks

• Microsoft 365 and Exchange

• Backup and security solutions

• Experience with Cisco, Dell and Fortinet equipment

• Strong skills in resolving hardware and software problems

• Basic scripting knowledge (Power Shell)

• Experience in change management, including risk analysis and mitigation

• Strong organizational…