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CCaaS Functional Consultant - Remote-First on-site
Remote / Online - Candidates ideally in
Kuwait
Listed on 2026-08-06
Kuwait
Listing for:
Sowelo Consulting
Remote/Work from Home
position Listed on 2026-08-06
Job specializations:
-
IT/Tech
IT Consultant
Job Description & How to Apply Below
Sowelo Consulting in Kuwait seeks a CCaaS Functional Consultant to configure end-to-end contact center platforms (Genesys Cloud, Amazon Connect, NICE CXone). You will design IVR flows, routing, and agent desktops to deliver omnichannel customer journeys, with on-site Kuwait presence and a remote-first approach.
You will lead SIT/UAT, collaborate with Solution Architects, and train teams, while travel to client sites is required as needed.
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