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Remote Technical Support Specialist for Customer Success

Remote / Online - Candidates ideally in
Burlington, Ontario, Canada
Listing for: Cogeco Connexion
Remote/Work from Home position
Listed on 2026-08-06
Job specializations:
  • IT/Tech
    Technical Support, IT Support, HelpDesk/Support, Systems Administrator
Job Description & How to Apply Below
Cogeco Connexion Inc is seeking a Technical Support Agent to deliver first-line support for oxio customers in Canada. You will diagnose issues, troubleshoot, and resolve technical problems across multiple services while meeting SLAs and maintaining customer satisfaction.
This role is remote, nationwide, with shift-based hours to align with customer demand. Ideal candidates bring 2+ years in tech support, familiarity with Slack, Google Apps, Jira, Remedy, and Confluence, and a customer‑obsessed

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