Technical Solutions Engineer or Remote about Technical Solutions Engineer

Edinburgh or Remote (UK)
- Hours:

Full time (35 hrs/wk, flexible working)

Working Hours:

Occasional late shifts (e.g. 11am – 7pm) to support US merchant onboarding

BR-DGE is an award winning Fin Tech founded in Edinburgh. Our platform enables e-commerce and technology businesses to have the freedom and flexibility to redefine the way they handle payments.

Since our inception in 2018 we have been leading the way in the future of payment orchestration. Our products enable enterprise businesses to optimise their payment infrastructure and create frictionless digital payment experiences for their end users. Now with a global reach, our customer base is made up of incredible brands and household names from across the travel, retail and gambling sectors and it’s growing fast!

Our world class partners include Visa and Worldpay and we’re continuing to build a strong partner network with the biggest players in the payments industry. It’s an exciting time to be part of  
-DGE!

The journey so far has been incredible, but we’re just getting started and with ambitious growth plans, we’re now looking for more exceptional talent to join our team.

Flexible and remote working

Remote working allowance

33 days holiday including public holidays

Your birthday as a day off

Family healthcare

Life insurance

Employee assistance programme

A culture that champions rapid career progression

Investment in your learning and development

Regular team events & socials

We are looking for an adaptable and proactive

Technical Solutions Engineer to join our fast-growing team. Ourplatformoperatesin a niche, high-value space specialising in online, merchant-initiated payments.

This is a dynamic, hybrid role positioned right at the intersection of our commercial pipeline and live client operations. It is not an all-out,targetedpre-sales position, nor is it a pure backend support ticket role. Instead, you will act as the bridge between our business, our prospects, and our existing clients,supporting conversations with prospects, handling solution scoping, and ensuring long-term technical satisfaction.

• Partner with commercial teams during the later stages of the sales cycle to support conversations with prospects, map technical requirements, and provide validation.
• Design, scope, and support the implementation of technical solutions for payment gateway integrations, transaction processing, fraud prevention, and other payment-related services.
• Act as the primary technical point of contact for enterprise clients during the onboarding process and post-deployment, delivering exceptionaltechnicalaccount management.
• Support the integration of payment solutions with client’sexisting architecture, including e-commerce platforms, mobile applications, and operational or financial reporting systems.
• Provide rapid troubleshooting support and coordinate technical testing across different environments to resolve integration and transaction issues with minimal client disruption.
• Contribute to andmaintaindetailed documentation, creating integration guides, troubleshooting manuals,client solution capture (high-level architecture and transaction flows),client-specific configurations,test plans,and training materials for merchants.
• Collaborate closely with software developers andour product team, translating real-world merchant feedback and project status reports into clear suggestions for platform improvements.

This role is for a natural problem solver.

We value adaptability and communication above rigid job titles. We know brilliant technical minds come from all areas of tech; whether your background is as a
Technical Business Analyst, Product…