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CCaaS Consultant - Remote-First, Global Deployments
Remote / Online - Candidates ideally in
Kuwait City, Kuwait
Listed on 2026-08-08
Kuwait City, Kuwait
Listing for:
Sowelo Consulting
Remote/Work from Home
position Listed on 2026-08-08
Job specializations:
-
IT/Tech
IT Consultant
Job Description & How to Apply Below
Sowelo Consulting is seeking a CCaaS Functional Consultant to join a fast-growing international team. The role focuses on configuring enterprise CCaaS platforms, including Genesys Cloud, Amazon Connect, NICE CXone, Sprinklr, or Avaya.
You will design IVR flows, routing architectures, and unified agent desktops, delivering end-to-end configurations and ensuring seamless omnichannel journeys. You will lead SIT/UAT, drive test scenarios, and coordinate with Solution Architects, WFM leads, and
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