Senior Ecommerce Implementation Consultant

Senior Ecommerce Implementation Consultant

Permanent Full Time Professional Hungerford, Berkshire, UK, GB

9 days ago Requisition

"At Klipboard we've introduced a flexible hybrid work policy, where employees spend three days in the office and two days working from home. This approach promotes a balanced work environment that combines office collaboration with the comfort and convenience of remote work."

Klipboard provides specialist software, services and support to deliver fully integrated trading and business management solutions to companies in the distributive trade – wherever they are in the world. With a unique depth of knowledge and experience in ERP/SaaS solutions, Klipboard has a wide range of clients includes wholesalers, distributors, merchants and retailers from small traders to multinational enterprises. Klipboard has offices in the UK, Ireland, The Netherlands, South Africa, Kenya and North America.

Our mission is simple: to design and deliver high performance, integrated ERP solutions that enable our distributive trade customers to source effectively, stock efficiently, sell profitably and service competitively.

Klipboard is a global, growing business that embraces AI and emerging technologies to enhance customer outcomes, collaboration, and continuous improvement. We’re looking for people who are curious about or fluid with AI, open to change, and excited to learn how technology can improve the way we work and help our customers which is always supported by strong human insight and communication.

Klipboard’s brand is designed to bring together our expertise across distribution, automotive, retail, rental, transport management, manufacturing, and field service management.

Our passion is to provide customers with an advantage in their incredibly competitive world. We have done this so far by providing flexible, industry specific solutions; software, technology, advice, guidance and expertise built over 40 years of servicing their specific market.

As a Senior E-commerce Implementation Consultant, you will own the successful delivery of e-commerce solutions from discovery and design through configuration, integration, testing, deployment, and adoption. You will work closely with customers to transform their digital commerce capabilities, utilising modern e-commerce platforms, automation technologies, APIs, and AI-driven solutions to improve customer experience, operational efficiency, and revenue growth.

You will act as a trusted advisor to customers, helping them navigate digital transformation initiatives while collaborating with Professional Services, Product, Development, Data & Integration, and Customer Success teams. You will also contribute to the development of Klipboard’s e-commerce consulting capability by mentoring colleagues, creating best practices, and driving innovation through automation and AI.

Key Responsibilities:

• Lead e-commerce implementation projects from discovery through to go-live, ensuring scope, timeline, quality, and commercial objectives are achieved.
• Conduct workshops to understand customer business processes, digital commerce strategies, customer journeys, and operational requirements.
• Configure and implement e-commerce platforms and associated integrations with ERP, CRM, payment gateways, shipping providers, marketplaces, and third-party applications.
• Design and deliver automation solutions that streamline customer onboarding, product management, order processing, fulfilment workflows, and customer communications.
• Apply AI technologies and emerging digital capabilities to improve operational efficiency, customer engagement, personalisation, content generation, analytics, and support processes.
• Advise customers on e-commerce best practices, digital transformation opportunities, and scalable commerce architectures.
• Collaborate with Data & Integration teams to define and support API, middleware, ETL, and system integration requirements.
• Manage project risks, issues, dependencies, and change requests, providing clear communication to customers and internal stakeholders.
• Support testing activities, including functional testing, user acceptance testing, data validation, and go-live readiness assessments.
• Deliver customer training and knowledge transfer sessions to drive adoption and long-term success.
• Act as a subject matter expert for e-commerce consulting and implementation methodologies.
• Create and maintain implementation documentation, templates, solution designs, and enablement materials.
• Mentor consultants and share knowledge across the Professional Services organisation.
• Contribute to continuous improvement initiatives that drive efficiency, repeatability, automation, and scalability across project delivery.

How we work

• Customer-Centric Delivery
• You will partner with customers to understand their goals, challenges, and opportunities, ensuring solutions deliver measurable business outcomes.
• Innovation Through Technology
• You will embrace automation, AI, and modern digital commerce…