Remote Service Desk Lead – Europe
Remote / Online - Candidates ideally in
Cardiff, Cardiff City Area, CF10, Wales, UK
Listed on 2026-08-09
Cardiff, Cardiff City Area, CF10, Wales, UK
Listing for:
J.D. Power
Remote/Work from Home
position Listed on 2026-08-09
Job specializations:
-
IT/Tech
Job Description & How to Apply Below
JD Power is seeking a Service Desk Team Lead to oversee day-to-day operations across Europe, driving incident resolution, service levels, and customer satisfaction. You will lead a small team, coordinate with global support, and ensure knowledge management and process improvements are applied consistently.
The role requires ITIL-based experience, leadership skills, and strong communication with business stakeholders. Remote UK work and cross-region collaboration are key aspects of this position.
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