Lab Operations - Member of Technical Staff

Lab Operations – Member of Technical Staff – Ottawa, Ontario, Canada (In office)

Location:

Kanata, ON

You will be required to work on site as the job and work demands. Occasional remote work is possible so long as our lab customers are being supported and you meet Wind River’s in‑office requirements (currently 3 full days per week, although this could change). In rare instances you will be asked to provide some weekend and after‑hours support to manage high priority alerts, release support, as well as critical and planned outages.

Wind River is a global leader in delivering software for mission‑critical intelligent systems. For more than four decades, the company has been an innovator and pioneer, powering billions of systems that require the highest levels of security, safety, and reliability.

Wind River helps customers across automotive, aerospace, defense, industrial, medical, and telecommunications industries solve complex technology challenges on their journey toward the new intelligent machine economy. The company’s software powers generation after generation of the safest, most secure systems in the world. Examples include playing a key role in NASA space missions such as Artemis I, the James Webb Space Telescope, and multiple Mars rovers.

We’ve achieved recent 5G milestones including the world’s first successful 5G data session with Verizon and building one of the largest Open RAN networks in the world with Vodafone.

The company has received industry recognition for its technology innovation and leadership, and for its workplace culture, including global Great Place to Work certification and being named a “Top Workplace” for ten consecutive years. If you want to be part of a unique culture where the lived experience is based on our cultural attributes of growth mindset, customer‑focus, and diversity, equity, inclusion & belonging, come join us and help advance the future software defined world.

The Lab Operations (Lab Ops) team provides internal support for Wind River’s engineering, development, sales, and support teams. We manage reliable labs, cloud environments, networks, systems, and embedded devices that enable our engineers to develop and test software globally, ensuring 24/7 accessibility.

Lab Ops supports a wide range of systems—from embedded boards to large cloud platforms—and is responsible for maintaining lab infrastructure to ensure reliable operation for engineers and automated test systems.

This Ottawa‑based position focuses primarily on building, supporting, and managing cloud lab environments, with additional responsibilities involving Linux, VxWorks, Helix Hypervisor, servers, and embedded systems.

Typical tasks include setup and configuration (racking, cabling, RAC/ BMC/ iLO/ firmware/ BIOS updates), inventory management through Net Box, and other tools; plus, network diagramming of systems and all connections.

The role also involves managing remote access for engineering teams, configureing and installing embedded system boards and configuring network boot environments (e.g., DHCP, tftpd‑hpa, PXE, gPXE, UEFI, U‑Boot, and VxWorks boot loaders). You would additionally provide remote support to the labs in India, California and

other engineering sites.

Success in this position requires strong debugging skills, creativity, collaboration, and a continual drive to learn and improve. The work is physically active—you should be comfortable unboxing, lifting, and installing servers and lab infrastructure as required.

In your daily work, you will:

• Build and maintain cloud lab environments per engineering requirements.
• Design, build, and document network configurations (L2/L3, IPv4/IPv6) for cloud and embedded labs using Ethernet, DAC, and fiber connections.
• Configure and debug GPS and PTP systems.
• Set up and maintain servers through iDRAC, BMC, iLO, and related interfaces; manage firmware, BIOS, remote consoles, and SOL connections.
• Connect and document all network interfaces and physical connections.
• Follow security and safety best‑practice guidelines when working with ladders, pallets, and heavy systems; ask for help when necessary.
• Configure…