Customer Support Specialist

Select how often (in days) to receive an alert:

Syntax is a leading Managed Cloud Provider for Mission Critical Enterprise Applications and has been providing comprehensive technology solutions to businesses of all sizes since 1972. Syntax has undisputed strength to implement and manage ERP deployments (Oracle, SAP) in a secure and resilient private, public or hybrid cloud. With strong technical and functional consulting services, and world-class monitoring and automation, Syntax serves some of North America’s largest corporations across a diverse range of industries.

Syntax has offices worldwide, and partners with Oracle, SAP, AWS, Microsoft, IBM and other global technology leaders.

Digital Workplace
- Support Specialist – Bilingual
- Montreal

Role Description The Digital Workplace
- Support Specialist will provide remote and office IT support for Syntax employees in these areas:

Hybrid PC + Mac environment for 3000+ employees worldwide

Microsoft Office 365 + Syntax Corporate applications

Employee IT onboarding

Office meeting rooms and Videoconferencing support + VIP Support Office networking LAN/WLAN/VPN – Cabling/Office Racks
- Telephony Working in day-to-day operations and in projects.

Would be part of the Global IT – Digital Workplace Team, working with colleagues split over America, Europe Africa and Asia. Our main goal is providing the best DEX (Digital Employee Experience) for Syntax employees.

Must be Montreal based and working at least 3 days a week from the Syntax Montreal office.

• High expertise providing support for Windows PCs and/or Mac and mobile devices
• High expertise level in Employee IT onboarding
• Working closely with IT Asset Management and procurement teams (PC/Mac Hardware, Smartphones, mobile telephony)
• Medium to advance Meeting rooms and videoconferencing (Logitech Rally Bar)
• Provide VIP Support to Syntax management during townhalls and other meetings
• Basic to medium Active Directory / Azure AD
• Basic to medium Microsoft Office 365 support
• Basic to medium expertise with Microsoft Intune and desirable other Apple Mac MDMs (IRU/Kandji)
• Support on Windows PC imaging application packaging and distribution.
• Migrations and roll-out of new PC images
• Basic office networking (LAN/WLAN, IP Routing, VPN, Firewalling), office cabling, Fortinet firewalls + Cisco Meraki LAN and WLAN
• Basic office telephony (fixed and mobile) support
• Team player able to work remotely in a global distributed and multi-cultural team in different time-zones “Can-do-it” attitude Kindness, ability to work with people, good communication and interpersonal skills. Willingness to provide support and train to less technical people. Good work organization skills. Able to manage daily work with Service Now (Incidents, Requests, CMDB, setup reporting, asset management)

• Work in day-to-day operations including incident/problem and change management related to workplace services.
• Providing L2 support.
• L1 support is provided by the Syntax Servicedesk and L3 by Senior Microsoft / Workplace administrators.
• Work in integration projects, migrating / consolidating infrastructure, new roll-outs or migrations.
• Create documentation for end-users and technical documentation for other team members.
• PC/Mac/Peripherals Asset management, including hardware break-fix support.
• VIP Support for managers and IT support for office meetings / events.

• French: Native or fluent proficiency (mandatory for daily operations and communication).
• English: Good written and spoken level (required for documentation and international meetings).
• Desirable Microsoft Certifications
• Desirable ITIL and other IT Industry certifications

Become a part of our success story and work in a company with exciting innovation projects that are causing a stir across the industry. We recently launched one of the world's most advanced manufacturing facilities based on SAP S/4

HANA Cloud and SAP Digital Manufacturing Cloud for Execution - for Smart Press Shop, a pioneering joint venture between Porsche and forming specialist Schuler.

• Global tourist:
  With us, you can also work from abroad from time to time
• Flexible working time models, home office
• Attractive benefits, e.g. company pension scheme or various health offers
• A modern environment in which the "you" is part of it
• Open feedback culture, flat hierarchies and a motivated team
• Individual career planning with continuous training and coaching on the job

Syntax is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status.

Copyright 2023 Syntax, All Rights Reserved