Acceptance To Run Manager

This job is with Capgemini, an inclusive employer and a member of my Gwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

The account-based candidate will be responsible for successfully managing into Operational RUN various Project streams of differing complexity. The scope of these project streams will cover a wide breadth of technologies, so a broad range of operational, solution design, implementation, and service delivery experience is essential.

Hybrid working:
The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of Company offices, client sites, and your home; noting that you will be unable to work at home 100% of the time.

• Accountable for leading, auditing and evidenced based Quality Gate completion (QGate3A) for all Operational service streams adoption
• Identify all critical Service Owners specific to the scope and content of the overall Transition/Migration
• Establish and Lead a Proactive sequence of meetings that consolidates T&T & All RUN Delivery (CCP, MS, CSU). Objective – Operational RUN must fully understand Deliverables/Scope/Timeline, have an internal forum where they can ensure concerns or issues are addressed.
• Collaboratively complex transition/transformations must be Delivered successfully first time
• Ensure peer review of all written work is completed
• The output from the Quality Gate to be used to import into an Operational Readiness Certificate (ORC) which will be produced prior to any critical Production Service Commencement
• The ORC can be shared with the customer to provide additional operational assurance on Service Readiness
• Provide technical oversight and governance over projects to ensure that change brought by those projects will not adversely affect live services
• Identify and mitigate technical risk to run services
• Proactively update customer and internal stakeholder management, fostering trust & capability
• Ensure all Security & Compliance requirements are fully met before Service Commencement
• Strong written and verbal skills, with excellent presentation skills
• Ability to apply audit questioning techniques, to include open and probing questions
• Awareness and understanding of ITIL concepts to ensure that Capgemini operational documents consistently promote ITIL standards
• The ability to simplify concepts and pitch to different target audiences. Including the ability to translate from an 'implementation' to 'run' scenario and create an accurate quality gate document
• The ability to understand high level solution design documents and service contracts
• Excellent client skills, ability to work successfully with the account OL/SDM & Run Architect
• A full understanding of our LDC and GDC plus “Shift left delivery models”
• A full understanding of client business needs and requirements; therefore, able to manage customer expectations against these requirements accordingly

You can bring your whole self to work. At Capgemini building an inclusive future is part of everyday life and will be part of your working reality. We have built a representative and welcoming environment, for everyone.

Competencies:

• Excellent interpersonal skills
• Analytical and strong attention to detail
• Client connects where appropriate with strong stakeholder management
• Key focus on the quality of service being allowed into Operations (checks against PAAM, e2e monitoring and auto-ticketing, tooling compatibility versus OS levels, backup and restore, CMDB, DR to name a few)
• Ability to multi-task and prioritize efforts in a dynamic environment
• People management skills
• Awareness of technology and how to leverage

Capgemini is proud to be a Disability Confident Employer (Level
2) under the UK Government’s Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who:

• Declare they have a disability, and
• Meet the minimum essential criteria for the role.

Please opt in during the application process.