Services Improvement Executive

Reference: 3570

Would you like to kick start your career in a supportive, collaborative and innovative company? Do you enjoy working as part of an enthusiastic, passionate, and collaborative team? Join our Tech & Services department! Part of the Tech & Services (T&S) department at Softcat, the Services Governance & Portfolio team is a dynamic group of people who influence, define, monitor and develop Softcat's service portfolio and our ability to deliver it effectively.

Our mission is to optimise Tech & Services operations for delivering our services portfolio, with a focus on collaboration, communication, and customer service excellence. The Services Improvement team drives proactive, continual improvement to how we work and how we deliver services, improving outcomes for customers and the business.

Success. The Softcat Way. Passion. Intelligence. Fun. Responsible. Community: these are the core values which define Softcat. We are one of the UK's leading IT infrastructure providers and a FTSE 250 listed company. We help customers to use technology to succeed, by putting our employees first. This role supports the Services Improvement team by building the core reporting, policy, and communication infrastructure that underpins Continuous Improvement across Tech & Services.

The focus is on creating clear visibility, structured guidance, and practical tools that enable teams to understand, engage with, and deliver improvement activity aligned to strategy. This is a hands-on delivery role, not a people management position. As the Services Imrpovement Executive, you'll be responsible for:
Work with Data & Reporting teams to build and maintain CI reporting (activity, benefits, themes)
Turn data into clear narratives that demonstrate value and drive engagement Draft and refine CI policy, guidance and SOPs Create slide decks, updates and messaging for stakeholders Support the rollout of CI comms plans and materials across T&S Help stand up core CI assets:  Improvement log / tracking tools Request intake processes Templates and playbooks Work across Service Development, Risk, Quality, Change, Data & Reporting We'd love you to have:

Strong MS Office skills (Word and PowerPoint essential)  An understanding of / or experience working within an improvement based role or industry

Understanding of Jira platform desirable

Ability to turn data into insight and clear outputs Strong analytical and data interpretation skills Excellent written and verbal communication skills We also acknowledge that the confidence gap and imposter syndrome are a real thing and can get in the way of us meeting fantastic talent, so please don't hesitate to apply – we would love to hear from you!

Work in a way that works for you  We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:  Hybrid working – 3 days in the office and 2 days working from home  Working flexible hours - flexing the times you start and finish during the day  Flexibility around school pick up and drop offs Working with us  Wherever you work, we want you to experience the freedom and autonomy to realise your potential.

You will feel supported by a team that celebrates individuality, encourages different perspectives, and embraces every background.  Join us  To become part of the success story, please apply now.

If you have a disability or neurodiversity, we can provide support or adjustments that you may need throughout our recruitment process or any mitigating circumstance you wish for us to consider. Any information you share on your application will be treated in confidence.  You can find out more about life at Softcat and our commitments to diversity and inclusion at  Here at Softcat, we don't prohibit the use of AI (artificial intelligence) in our application process, as we understand how far it can go to creating a truly equitable candidate experience.

That being said, as a culture-driven organisation, we believe that the genuine essence of each person is what truly matters, so we highly encourage you to be as authentically you as possible when submitting your application to showcase your true and whole self.

Location:

Manchester, Marlow Business Function:

Services Governance Vacancy Type:

Fixed Term Contract