IT Support Consultant

Job Reference: NJ0519

Date Posted: 4 August 2026

Recruiter:
Recruitment Company

Location:

London Remote Working:
Some remote working possible

Salary: 50,000 to 60,000

Sector: I.T. & Communications Job Type: Permanent

Work Hours:

Full Time Contact:
Jas Gujral Email: cv Telephone:
Apply for this job nowJob Description IT Support Consultant  As an IT Consultant, your primary responsibility is to deliver excellent IT support to end-users while ensuring that projects are designed and implemented in accordance with business requirements.

You will also be responsible for introducing new technologies, promoting RPA services, and training customers to improve their IT/DX literacy.
Provide a range of IT services for our customer

Promoting MS Office
365, RPA services and new technology to our customer by verifying each technology IT Partners/Vendors Management related to those projects

Activities related to customer’s IT/DX Literacy improvement (Planning internal IT seminar, Reviewing materials)
Liaison with our HQ team and end users using Japanese and English, working closely with related parties to ensure a coordinated approach to IT/DX support and projects.

Key Responsibilities:

IT ConsultantUX/DX support and RPA services
Respond to general IT/DX related requests collaborating with other team members

Understand a customer’s IT/DX needs and clarify customer’s system and DX requirements

Collaborate with customers to identify the scope of a project, timelines, and resources Provide day-to-day management of projects by leading the planning and implementation of projects during the project lifecycle

Assist in testing including UAT and validating Proof-Of-Concepts Provide support services for system maintenance collaborating with other team members

Communicate and coordinate with the person in charge of the project in HQ (in Japanese)
Communicate and coordinate with the users/stakeholders in each office (in English/Japanese)
Skills / Knowledge:

Technical Strong experience and knowledge of M365 application, especially SharePoint Online and MS Teams Basic system development and operational knowledge (Experiences in system design and maintenance)
IT Vendors or Partners management experiences (IT Vendors control and negotiation skills)
Customer support / user support experiences

Preferred experience with Japanese companies

Preferred experience with UX and DX (Digital Transformation) technical projects

Preferred experience with Power Platform development, Azure Preferred technical proficiency in UiPath RPA, SAP ERP, MS Excel Macro/VBA, MS Access (desired but not required)
Communication Candidate needs to have strong interpersonal communication skills Adoptability to work in a fast-changing environment Strong written and verbal communication skills Proficient in English & Japanese language skills (Reading/Writing/Speaking)
User facing support skills

Self-motivated and an innovative mindset

Experience:

Must have 5+ years IT experience in a corporate environment

Preferably 1
-3 years experiences of System Development and Maintenance The Client Company is based in City of London.

The salary for this position is circa 50K – 60K.Please note that the Client does NOT provide sponsorship – so you must have the right to work in the UK.Do send your CV to us in Word format along with your salary and notice period.