Service Delivery Specialist

City : Geneve State : Genève (CH-GE)
Country : Switzerland (CH)
Requisition Number : 46826

Role

Title:

BT
- Service Delivery Specialist Switzerland

Location(s) of role: Switzerland (Geneva)

Bunge has an exciting opportunity available for Business Technology -
Switzerland
Service Delivery Specialist
. In this role you will be part of a global team working on challenging, meaningful projects impacting core business activities. Since 1818, Bunge has been connecting farmers to consumers to deliver essential food, feed, and fuel to the world. Looking to the future, our ambition is to continuously reinvent ourselves, leveraging data to be at the front‑row of analytics, technology and talent to accomplish our purpose in a better, faster and simpler way.

Bunge is committed to operating and thriving in the digital world – creating world class agile teams where teammates are empowered and encouraged to collaborate and test and learn to succeed.

At Bunge, people don’t just come here to work, they come here to grow – solving challenges that directly impact the world with a diverse team of thinkers and doers. Bunge offers a strong compensation and benefits package, generous paid time off program, flexible work arrangements, and opportunity to progress. Our hybrid work environment provides a balance of in‑office and remote work.

• strong compensation and benefits package
• generous paid time off program
• flexible work arrangements
• opportunity to progress

Most importantly, in all we do we live our values:

• Act as One Team by fostering inclusion, collaboration, and respect
• Drive for Excellence by being agile, innovative and efficient
• Do What's Right by acting safely, ethically, and sustainably

The Switzerland BT
- Service Delivery Specialist is a highly knowledgeable and experienced professional who plays a vital role in ensuring the seamless operation and continuous improvement of Bunge’s BT services at local level. This individual will support and manage various aspects of BT operations, including application and operating system support, vendor management, and project implementation. This role demands strong technical expertise, exceptional problem‑solving abilities, and a proactive approach to identifying and addressing potential BT challenges.

• Hardware Support:
  Installing, configuring, troubleshooting, repairing, and replacing desktops, laptops, printers, mobile devices, and other peripherals.
• Software Support:
  Installing, configuring, and troubleshooting operating systems, applications, and software updates. This can include resolving application errors and assisting users with software usage.
• Network Support:
  Troubleshooting basic network connectivity issues, configuring network devices (routers, switches, access points), and ensuring network performance. Some roles may require more in‑depth network knowledge.
• User Onboarding/Offboarding:
  Setting up new user accounts, configuring equipment for new hires, and reclaiming equipment from departing employees.
• Documentation and Knowledge Management:
  Creating and maintaining documentation, such as standard operating procedures (SOPs) and knowledge base articles, to facilitate issue resolution and knowledge sharing.
• Vendor Management:
  Coordination and management with different contractors, vendors and MSP. Manage daily relationships with BT vendors, handle procurement processes, oversee invoice processing, and ensure timely delivery of services.
• Incident and Request Management:
  Utilizing ticketing systems (Service Now) to track, manage, and resolve user requests and technical issues.
• Meeting Room Support:
  Setting up and maintaining meeting room technology, including audio‑visual equipment and video conferencing systems.
• Country & Site‑Specific Support:
  Providing support for specialized equipment or systems used at specific country locations. This might include process control systems, access systems, or other industry‑specific technologies.
• Project Work:
  Lead and/or participate in local business & BT infrastructure projects, such as upgrades, migrations, and new deployments.
• BT Asset Refresh Management:
  Plan and execute timely refreshes of BT…