ServiceNow Platform Engineer

"At Klipboard we've introduced a flexible hybrid work policy, where employees spend three days in the office and two days working from home. This approach promotes a balanced work environment that combines office collaboration with the comfort and convenience of remote work."
Klipboard provides specialist software, services and support to deliver fully integrated trading and business management solutions to companies in the distributive trade – wherever they are in the world. With a unique depth of knowledge and experience in ERP/SaaS solutions, Klipboard has a wide range of clients includes wholesalers, distributors, merchants and retailers from small traders to multinational enterprises. Klipboard has offices in the UK, Ireland, The Netherlands, South Africa, Kenya and North America.

Our mission is simple: to design and deliver high performance, integrated ERP solutions that enable our distributive trade customers to source effectively, stock efficiently, sell profitably and service competitively
Klipboard is a global, growing business that embraces AI and emerging technologies to enhance customer outcomes, collaboration, and continuous improvement. We’re looking for people who are curious about or fluid with AI, open to change, and excited to learn how technology can improve the way we work and help our customers which is always supported by strong human insight and communication.
We are seeking a talented and experienced Service Now Developer to join our dynamic team and contribute to the success of our projects as we drive efficiency, accelerate Acquisition on boarding to standard group platforms and maximise the opportunities the Service Now platform presents. Deliver improved internal and external customer and analyst experience through continual development, configuration of Service Now e.g. integrated language packs, Chat, skills-based routing, accelerate configuration of Now Assist, Generative AI amongst other things, integrations with iPASS solutions, ERP, Telephony platforms.
Streamlining processes, integrating complex requirements, and ensuring adherence to ITIL and Service Now best practice standards.
Collaborate with stakeholders to deliver innovative solutions that drive efficiency and meet the evolving needs of our organization.

• Working with a newly qualified team to design, develop, and implement Service Now applications and solutions.
• Customize Service Now applications and facilitate the rollout of new applications and modules.
• Collaborate with stakeholders to gather requirements and translate them into technical specifications.
• Integrate Service Now with other systems and applications using APIs and web services.
• Perform system testing and debugging to ensure the quality and functionality of Service Now applications.
• Provide technical support and troubleshooting for Service Now-related issues.
• Maintain and update documentation for Service Now configurations, processes, and procedures.
• Stay current with Service Now updates and new features, and recommend improvements to existing applications
• Engage with stakeholders on Service Now for CSM.
• Providing support to end-users.
• Administering workflows and implementing new systems or add-ons.
• Assisting with problem resolution and testing systems for efficiency.
• Collaborating with stakeholders to develop workflows and influence organizational change.
• Engaging in design and implementation activities such as gathering requirements and configuring settings.
• Ensures Knowledge Management is an integral part of day to day operations across business units.
• Undertake any other task as advised by reporting manager.

• ITSM/CSM Application experience.
• Experience in Service Now implementation.
• Technical system application knowledge.
• Proficient in SQL and DBA.
• Strong communication skills – able to communicate effectively on technical issues.
• Bachelor's degree or equivalent in Computer Science, IT, or a related field.
• Proven experience as a Service Now Developer or similar role.
• Strong understanding of Service Now platform capabilities and best practices.
• Knowledge of Service Now scripting (Business Rules,…