Application Help Desk Advisor | Hybrid | 24​/7 Team

Application Help Desk Advisor - Belfast | Hybrid | 24/7 Team

Job Title:

Application Help Desk Advisor

Location:

Belfast Working Arrangement:
Hybrid Contract Type:
Temporary / Contract, with opportunity for permanent Salary: 25-35k pa Are you a Tech Support professional looking for your next opportunity within a structured, professional environment? We are currently recruiting for an Application Help Desk Advisor to join a 24/7 service desk team supporting a public sector client in Belfast. This is a fantastic opportunity for someone with tech support experience who enjoys problem-solving, helping users and working as part of a busy technical team.

The role is hybrid, with a rotating shift pattern covering the full 24/7 service. Later and out-of-hours shifts attract additional pay, meaning there is the potential to earn towards the top end of the salary range.

The Role As an Application Help Desk Advisor, you will provide first-line technical support to users, acting as the initial point of contact for IT incidents and service requests. Your responsibilities will include:
Taking calls, emails and service desk requests Troubleshooting software, application and access issues Logging, prioritising and updating incidents within the ITSM system Password resets and account administration Troubleshooting basic network and connectivity issues Escalating more complex technical issues to second-line teams Keeping users informed throughout the incident lifecycle Following established processes and procedures Maintaining accurate documentation and knowledge articles About You We are looking for an Application Help Desk Advisor with a technical Degree and technical support/customer service expereince (can include placement).

You should ideally have experience with:
Application/System support Basic networking and connectivity troubleshooting Incident and request management Excellent customer service and communication Strong customer service skills 24/7 Team This is a 24/7 team, so you will work on a rotating shift pattern covering days, evenings, nights, weekends and public holidays where required. The benefit is that later and out-of-hours shifts attract additional pay, providing the opportunity to increase your overall earnings.

Why Consider a Temporary/Contract Role? A temporary Application Help Desk Advisor position can be an excellent way to build your tech career while gaining valuable experience within a public sector environment. You can benefit from: 25-35k pa Hybrid working Experience supporting a large and established organisation Valuable tech/project experience to strengthen your CV The opportunity to develop your technical support skills A chance to demonstrate your abilities before moving into a permanent position Potential for the role to become permanent for the right person Apply Now If you're an Application Help Desk Advisor, First Line Support Analyst or Tech Support Advisor based in Belfast or elsewhere in Northern Ireland and you're comfortable working rotating shifts to cover 24/7 team, we'd love to hear from you.

Apply or get in touch with VANRATH for a confidential chat.

Skills:

Microsoft 365 Active Directory Windows ITIL Service Now Networking Benefits:
Work From Home