More jobs:
IT Helpdesk Support
Remote / Online - Candidates ideally in
Singapore
Listed on 2026-08-15
Singapore
Listing for:
WSH Experts Pte Ltd
Remote/Work from Home
position Listed on 2026-08-15
Job specializations:
-
IT/Tech
HelpDesk/Support, Technical Support -
Customer Service/HelpDesk
HelpDesk/Support, Technical Support
Job Description & How to Apply Below
Job Description & Requirements
Job Designation :
Help Desk Support officer
Work Location:
51 Kee Sun Ave, Singapore 457056
Work Days & Time:
Monday to Friday (08.30 AM to 6.00 PM ), Saturday : 08.30 AM to 1.00 PM ( Work from Home )
Salary: $3150 / Per month
Job Description a) Incident and Problem Management: (i) Application Support- Install other 3-party applications upon request
- Fault reporting: CCIS web case assignments and Tebs i-Track ticketing, BC Ticketing, HRiQ Ticketing, etc.
- Making support request to issues related to Microsoft Office 365 platform.
- Microsoft Office Apps Issues, e.g. One Drive access issues, etc.
- Escalation to L2 Support
- Fault reporting:
Laptop, Printer, Keyboard, Mouse, Headset, etc. - Printer Related Support:
Install, Configure, Escalate to Vendor. - Monthly Random Laptop Checks
- User Administration:
Staff On-boarding, Staff Off-boarding, Password Reset, Group email, Microsoft Admin Portal, Entra Admin Center, Intune, Azure AD, etc. - Corporate SIM Card assignment, maintain Mobile number listing.
- Fault reporting: VPN, Internet Connection
- Fortigate Maintenance and Support, e.g. Firmware upgrade, Policy settings, Virtual Private Network (VPN) Password reset and token issuance, domain blacklisting and whitelisting, etc.
- Meraki Device Admin, device whitelisting, blacklisting, etc.
- Sophos Central Admin, Device and user group assignment, etc.
- Ruckus Admin, reset Ruckus APs, adjust settings, etc.
- Cisco Email System support, e.g. Blacklist or whitelist domain, Email tracing, Email policies settings, etc
- Send Staff Advisory
- Create KnowBe4 User
- Daily Firewall Security Checks
- Daily Sign-In Checks
- Assign extension, install and configure 3CX app, maintain extension listing etc
- Asset Issuance, Loan Issuance, Track and maintain asset listings.
- To assist in stock-taking exercise, if required.
- Hardware vendor liaising and coordination for Return Merchandise Authorization (RMA) and Warranty.
- Daily Sign-In Logs Report
- Daily Firewall Security Checks Report
- Daily Helpdesk Ticket Report
- Weekly Helpdesk Ticket Report
- Monthly Helpdesk Ticket Report
- Monthly Open Pending Requests Report by Assigned Digital Information Technology (DIT) Staff
- Yearly User Licensing Report
- Ad-hoc request, e.g. Office 365 User List and Information, User Access Management Report.
- Monthly First Response Time Report (Amount of time between a support ticket submission and the first response from helpdesk)
- Monthly Resolution Time Report (Time it takes to resolve an issue)
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