SIAM Catalogue Analyst

About the job you’re considering

The SIAM Catalogue Analyst will be accountable for the governance, maintenance, optimisation, and continual improvement of the service catalogue across a multi-supplier environment. The role is outcome-focused, ensuring catalogue services are accurate, standardised, accessible, and aligned to business requirements while driving service transparency, enhancing the end-user experience, and supporting efficient service delivery through effective supplier management and data-driven insights.

Hybrid working:
The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of Company offices, client sites, and your home; noting that you will be unable to work at home 100% of the time.

Owning the end-to-end Service Catalogue Management process across a multi-supplier service environment, ensuring catalogue content is accurate, current, and aligned to business requirements.

Maintaining and governing the service catalogue, ensuring services are clearly defined, standardised, and accessible to stakeholders and end users.

Work with suppliers and stakeholders to ensure catalogue information remains complete, consistent, and compliant with governance requirements.

Monitor catalogue quality, identify risks and data issues, and coordinate catalogue reviews and service lifecycle updates.

Produce catalogue reporting and insights to support operational, governance, and strategic decision-making.

Drive continual improvement initiatives that enhance service visibility, service transparency, and end-user experience.

You can bring your whole self to work. At Capgemini building an inclusive future is part of everyday life and will be part of your working reality. We have built a representative and welcoming environment, for everyone.

Experience in Service Catalogue Management, Service Management, or Service Governance within complex multi-supplier IT environments

Strong understanding of SIAM principles and the management of services across multiple suppliers and service towers

Experience maintaining service catalogues, service definitions, ownership models, and service lifecycle activities.

Strong knowledge of ITSM practices including Service Catalogue Management, Request Fulfilment, Change, Configuration, and Asset Management.

Ability to analyse catalogue data, identify gaps and inconsistencies, and improve service visibility and user experience.

Strong stakeholder management, governance, analytical, and communication skills.

Capgemini is proud to be aDisability Confident Employer (Level
2) under the UK Government’s Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who:

Declare they have a disability, andMeet the minimum essential criteria for the role.

Please opt in during the application process.

If you are successfully offered this position, you will go through a series of pre-employment checks, including: identity, nationality (single or dual) or immigration status, employment history going back 3 continuous years, and unspent criminal record check (known as Disclosure and Barring Service)
Some roles will also require an additional level of security clearance:

Security Check (SC) Clearance:

To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance.

To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements.

Throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality.

Some posts are restricted to sole UK Nationals for security reasons; therefore, you may be asked about your citizenship in the application process.

Flexibility to work your wayYou will be encouraged to have a positive work-life balance. Our hybrid-first way of working…