ServiceNow Architect

Let's innovate together for a better future

ABOUT ATEKO (formely FX Innovation)

Ateko (formely FXi) has been a Bell Canada company since 2023. Founded in 2002, the company invests in people, technology, education, and sustainability to help our clients achieve their business and competitive goals. We believe that responsible technology in the hands of passionate and expert individuals can lead to innovation for a better world.

YOUR IMPACT

As a Service Now Architect, you will play a key role in defining and evolving enterprise-grade Service Now solutions. You will partner with clients to translate business objectives into robust, scalable architectures aligned with Service Now best practices.

We deliver projects across the entire Service Now ecosystem, with particularly strong demand in the following areas:

• Field Service Management (FSM)
• Customer Service Management (CSM)
• Financial Services Operations (FSO)
• Strategic Portfolio Management (SPM)

However, we are also interested in architects with expertise in other Service Now modules and product areas.

YOUR TEAM

You will join a community of experienced architects recognized for their technical expertise, collaborative mindset, and strategic influence with clients. You will work closely with delivery, development, governance, quality assurance, and leadership teams to design solutions that create real business value.

WHAT TO EXPECT

Solution Architecture

• Lead the design of complex and scalable Service Now architectures.
• Define functional and technical roadmaps tailored to client needs.
• Produce architecture deliverables and ensure alignment with Service Now best practices.

Technical Leadership

• Advise clients and project teams on technology and architectural decisions.
• Ensure technical governance throughout the project lifecycle.
• Act as a trusted advisor and technical reference for developers, administrators, and consultants.

Digital Transformation

• Support organizations in their business transformation initiatives.
• Optimize processes and maximize the value of Service Now's native capabilities.
• Promote a value-driven approach focused on continuous improvement.

Platform Integration and Evolution

• Design complex integrations with enterprise systems.
• Ensure architectural consistency across Service Now products and modules.
• Support the evolution of the platform to meet future business needs.

THE EXPERIENCE WE'RE LOOKING FOR

We are looking for professionals who can understand complex business challenges and transform them into impactful Service Now solutions.

What Will Make You Successful

• Minimum of 8 years of experience within the Service Now ecosystem.
• Significant experience in Service Now solution architecture.
• Deep expertise in one or more Service Now product areas.
• Strong understanding of governance, integrations, and enterprise architecture concepts.
• Excellent communication and stakeholder management skills with the ability to influence at all organizational levels.
• Hands‑on experience with key Service Now capabilities, including:
  • Flow Designer
  • Integration Hub
  • Service Portal / UI Builder
  • Performance Analytics
  • Workspace Experience
  • CMDB and CSDM

Preferred Qualifications

• Expertise in FSM, CSM, FSO, or SPM.
• Experience across multiple Service Now modules.
• Service Now certifications such as CSA, CAD, CIS, CTA, or CMA.
• Experience in consulting environments or complex enterprise transformation programs.

OUR VALUE PROPOSITION

• The framework and quality of life at work:
  Ateko places its employees at the heart of its culture by leading with determination and humanity. Everyone here works together towards common goals, from the management team to the delivery team.
• Flexibility and trust:
  Ateko has decided to give its employees the choice to work from home or remotely.
• Career opportunities and access to training:
  Continuous development initiatives are available to everyone. Your growth opportunities are as high as your ambitions.
• The strength of its ecosystem of technological partners:
  Ateko is the largest Canadian player with formal certifications and partnerships with Microsoft Azure, AWS, Google Cloud, and Service Now.

And of course, all the things you expect, such as competitive salaries, a comprehensive range of benefits such as a group insurance plan tailored to your needs, a financial package for your health, wellness, and RRSP account, a telemedicine service, and more.

ACCESSIBILITY

We are committed to promoting an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from people with disabilities. Accommodations are available upon request for candidates participating in all aspects of the selection process. For a confidential request, send an email directly to your recruiter or to  to make arrangements.

If you have questions regarding job accessibility at Ateko, please send an email to our HR team at