Technical Support & Showcase Specialist

Technical Support & Showcase Specialist

At Nicolaudie Group
, we've been innovating in the world of lighting control since 1987
.

Pioneers in our field, we designed the first computerised lighting controller for Amiga computers.

Today, with over 35 years' expertise, we develop cutting-edge software and hardware used in the world's largest architectural and entertainment lighting projects.

We regularly innovate with other protocols and technologies such as DALI and addressable LED control.

You can find more information on our website:  .

The Nicolaudie UK office in Brighton is seeking a Technical Support & Showcase Specialist to join our friendly team, to provide high quality technical support and product demonstrations for our range of entertainment lighting solutions. Working alongside a small team, your main responsibilities will be supplying high quality support for new and existing customers through online tickets and forums, maintaining an active presence in our online user forums, and traveling to Germany to present our products to prospective and current clients.

Please note:

this is a role, offering up to 2 days per week working from home, with the rest of the time spent in our central Brighton office.

We’re looking for someone who has:

• Professional fluency in both English and German (written and spoken).
• Willingness and ability to travel for business to Germany (and other locations when required).
• Comfortable presenting products directly to prospective and existing customers.
• Keen interest and knowledge of creative computing (e.g., music, design, video software).
• Excellent communication skills, both written and verbal.
• Strong problem-solving and analytical skills.
• Excellent time management and organisational skills, with the ability to work to deadlines and SLAs.
• Ability to work independently as well as collaboratively.

It would be great if you have the following, but it's not essential:

• Higher-level educational qualification in a technical or creative field.
• Experience working in a customer-facing role.
• Experience working with CRM platforms.
• Experience working with task management tools such as Click Up, Trello, or Asana.
• Comfortable appearing on camera for short promotional or instructional videos.
• Understanding of the lighting control industry.

The Nicolaudie UK team was established in 2015 and is based in Brighton.

Nicolaudie UK offers a range of staff benefits, including:

• 25 days holiday, plus bank holidays
• Hybrid working (3 days on-site, 2 days remote)
• Weekly company lunch
• Dedicated learning and development time
• Cycle to work scheme