DSS and S4 Roll Out Requirement

• Job Deskcription:
  Desktop Support with Mobile Device Management
• Site Address:
  Airbus UK Belfast Ltd C/O Shorts Brothers a Boeing Company, Wing Production Unit Airport Road West, Belfast,
• Shift Time:9:00 AM – 5:00 PM (Monday – Thursday)
• Start Date:
  
  28 th Sep to 6 th November 2026 (Monday to Thursday).
• Requirement :
  
  Need Techs with Industrial work background with 3
  -5 years of relevant experience in DSS and MDM (Mobile Device Management) with SNOW knowledge.
• Language:
  
  Approachable and Strong English language skill.
• Driving License : A Must

Desk side Level 2 Role (Desktop Technician and tech Bar Support

The Desktop Support Technician – Level 2 is responsible for providing high-quality onsite IT support through Desktop Support Services (DSS) and the Mobile Tech Bar. The role involves delivering walk-up technical support, troubleshooting desktop and mobile devices, managing hardware lifecycle activities, and ensuring an excellent end-user experience. The technician will support desktop PCs, laptops, smartphones, tablets, printers, and collaboration technologies while maintaining agreed service levels.

• Must have a full UK driving licence and willing to travel.

• Provided walk-up IT support through the Mobile Tech Bar, assisting users with hardware, software, and mobile device issues.
• Configured, deployed, and supported laptops, desktops, smartphones, and tablets.
• Configured and enrolled laptops, desktops, iPhones, Android devices, and tablets using enterprise management tools.
• Delivered face-to-face technical support to end users through the Mobile Tech Bar.
• Accurately testing, identifying, preparing, repairing, resolving, and documenting end user technical issues relating to Desktop support. Devices include, but not limited to Desktop PC, Micro PC, Thin Client, Laptop, Tablet, Smartphone, Printers, MFDs, and basic network connectivity.
• Hands on role, expected to provide 2nd line IT support to the business community ensuring that all requirements are met within agreed service level agreement
• Providing on-site cover as part of a shift arrangement
• Support inline with contracted business working hours
• Provide site support in remote offices when required
• Being prepared to work out of hours when required
• Troubleshooting and resolving software issues; reimaging computers/hard drives Backing up and restoring settings and associated systems administration activities
• Taking ownership of issues through to resolution on all appropriate requests
• Categorize and prioritize end user support requests and service requests by utilizing a Customer ticketing system to track tickets and provide up-to-date status and information
• Ensuring regular customer interaction to adhere with update SLA's and high levels of customer service
• Providing daily ticket updates to ensure users are fully updated on updates
• Move equipment associated with service requests, inline with health and safety guidelines
• Performing asset inventory activities as needed
• End user training and guidance on the use of hardware and software
• Recommends and / or performs upgrades to end user devices
• This position requires the ability to work in a BAU and / or project-based environment requiring flexibility and teamwork
• Performs other duties as assigned

• Perform mobile device enrollment, setup, upgrades, resets, and replacement activities.
• Strong technical skills in Microsoft Windows 10, Office 365, Teams, Google, Service Now and other well known applications
• Administration experience of MS Active Directory users & groups, policies, and management concepts
• Effective communication by Engineer in English and local languages is mandatory

• Deliver walk-up IT support through the Mobile Tech Bar, providing immediate assistance to end users.
• Configure, deploy, troubleshoot, and support corporate smartphones, tablets, and mobile devices (iOS and Android).
• Configure, deploy, troubleshoot, and support corporate smartphones, tablets, and mobile devices (iOS and Android).
• Perform mobile device enrollment, setup, upgrades, resets, and replacement activities.
• Support Mobile Device Management (MDM) platforms such as Microsoft Intune, Workspace ONE,…