Business Process Consultant

Location:
Remote | Canada

Type:
Full time | Permanent

Team:
Center of Expertise Service Now

Ateko, backed by Bell Canada, delivers IT solutions across five platforms:
Service Now, Salesforce, AWS, Microsoft Azure and Google. Beyond implementation, our personalized services and continued support helps connect teams, streamline processes, and remove barriers.

The result: our services are in demand and our teams are growing. If you’re motivated by this momentum, we are hiring!

We're counting on you to innovate, not just maintain. In this role, you'll help maximize value for our Service Now clients and contribute to a wide range of implementation projects.

The Business Process Consultant team at Ateko is part of our Service Now Center of Excellence. We hire top talent and give them the space to thrive. You’ll collaborate closely with the Service Now team and report to the BPC Director. No ego. Just smart people working together to solve complex challenges.

Your day to day will look like this:

• Gather, analyze, and document client business requirements, ensuring they are translated into clear and actionable functional requirements.
• Design and maintain process documentation, requirements, integrations, and service catalogs, leveraging an AI-first approach to accelerate deliverable creation.
• Guide clients in defining provisioning processes, prioritizing user stories, and establishing acceptance criteria.
• Collaborate closely with project teams to estimate development efforts, participate in Agile ceremonies, and ensure alignment among stakeholders.
• Train key users, support solution adoption, and actively contribute to project meetings and Ateko team initiatives.

The following experience will help you succeed in this role. However, if you don’t meet all these criteria, we will be happy to consider your application, because we’re looking for potential first.

• Hold at least one Service Now Certified Implementation Specialist (CIS) certification and have 10+ years of experience as a Business Analyst or Business Process Consultant in an IT environment.
• Strong expertise in process analysis, workflow design, and translating business requirements into practical business solutions.
• Experience writing user stories, documenting development initiatives, and collaborating with cross-functional teams.
• Ability to leverage Artificial Intelligence (AI) to accelerate documentation, analysis, and decision-making.
• Excellent communication, leadership, problem-solving, and multi-project management skills, with a strong customer-centric mindset.

• Remote work:
  The choice is yours, work from home or from one of our offices.
• Vacation:
  Everyone at Ateko has at least 4 weeks of vacation and 5 personal days.
• Insurance:
  You’re covered as of your first day of work and have 3 policies to choose from (Ateko pays half of the coverage fee).
• Telemedicine:
  Ateko covers your access to the Dialogue app, which offers virtual healthcare and mental health support.
• Group RRSP:
  If you contribute, Ateko will match up to 2% of your annual salary.
• Professional development:
  Your goals are part of our journey. From certification pathways to cutting-edge learning programs, we help you make sure you’re always leveling up.

We’re building a culture where diverse perspectives fuel creativity, and collaboration drives breakthroughs. Visit our Linked In page to learn more!

We’re committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from people with disabilities.

Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email your recruiter directly or a to make arrangements.

If you have questions regarding accessible employment at Ateko please email our Human Resources team at a