Salesforce Consultant, Managed Services, Nonprofit

Salesforce Consultant, Managed Services, Nonprofit

Passion Fruit Partners is hiring a Salesforce Consultant to lead Salesforce managed services projects with nonprofit organizations. Successful candidates will have strong project management skills, deep Salesforce expertise, and a proven track record of managing complex and dynamic workloads across multiple projects. You'll serve mission-driven organizations by delivering continuous support and optimization of their core Salesforce platform, handling everything from user issue resolution, proactive system health checks, declarative platform configuration, and collaborating on major strategic improvements.

Location: Virtual - Home-based office in Canada.

Culture:

Passion Fruit Partners is a boutique Canadian Salesforce consulting firm that specializes in working with nonprofits. Founded in 2020, we have grown to be a tight-knit team with shared values and a passion for helping nonprofits. Passion Fruit is committed to creating an environment where team members can be their authentic selves, continue to grow as individuals, and have work-life balance to recharge and spend time with loved ones.

What we offer:

Passion Fruit Partners offers a generous total rewards package to ensure our team is happy, healthy and engaged. See below for details:

Work-life: Our work environment is flexible and fully remote

Health Benefits: Health coverage for you and your family plus a health spending account.

Salary Plus: Competitive OTE plus other perks - home-office set-up stipend, annual learning and collaboration budget, referral bonuses, coverage for Salesforce certifications, and parental leave top-up.

Time together and away: We thrive together with regular co-working sessions and an annual retreat. We recharge with a generous vacation allotment including a year-end holiday shutdown.

We stand by our values everyday and represent who we are:

• Passion:
  We are passionate about making a difference in the world by supporting the missions of nonprofits.
• Authenticity:
  We bring our authentic selves to work and present Passion Fruit as we are.
• Integrity:
  We are committed to doing right by our clients, teammates, and all those we interact with.
• Quality:
  We are committed to providing our clients with the highest quality service.

Responsibilities:

• Independently manage multiple Salesforce orgs, proactively planning work, keeping track of deadlines, deliverables and priorities
• Lead declarative configuration work in Salesforce with minimal supervision (e.g., object and field updates, Flows, security and permissions, 3rd party application integrations, data migration)
• Contribute to the ongoing health and maintenance of client orgs by proactively identifying data quality and maintenance issues that impact client goals, proposing remediation plans and delivering user training tailored to different audiences when necessary
• Independently manage client expectations, estimate enhancements, set deadlines, and monitor project hours
• Lead solution discussions and delegate required execution tasks by assigning clear tasks with context and reviewing for accuracy
• Create clear and client-ready documentation of systems, processes and configurations to ensure knowledge continuity
• Regularly contribute reusable solutions and lessons learned, and participate in mentoring peers
• Collaborate with the sales team team to support renewal strategies and proactively identify roadmap opportunities
• Gather feedback from clients and team in order to implement best practices and lessons learned from project retrospectives to improve Passion Fruit’s delivery approach
• Complete your Salesforce Certified Agentforce Nonprofit Consultant certification within your first 90 days of employment

Skills and

Qualifications:

• Strong problem-solving, decision-making, and client-management skills
• Excellent communication and business writing skills
• Self-directed, takes individual responsibility, self-motivated independent thinker
• Adapts quickly to learning new technologies and working with new tools
• Salesforce Certified Platform Administrator required, Salesforce Certified Agentforce Nonprofit Consultant or other Consultant level certifications preferred
• 3+ years of Salesforce consulting experience required
• Past experience working with nonprofit organizations
• Strong time management skills with the ability to juggle multiple projects

Pay Range:

• $88,000 - $120,000 CAD

Passion Fruit is an equal-opportunity employer. Any accommodation needed will be provided by Passion Fruit throughout the recruitment, selection, and or/assignment process to applicants with disabilities.