Connectivity administrator - Fixed term contract

Connectivity administrator - Fixed term contract

United Kingdom

Posted Monday 17 August 2026 at 00:00

Salary: From £26,000 per annum + comprehensive benefits package.
This role is on the Jisc Skills framework.

Jisc grade: CSS1 (internal use only)

Job Type: Fixed term contract to March 2027

Hours: 35 hours per week

Reports into: Service delivery team manager

Working style: Hybrid - A blend of working from home and your nominated hub office. We have hubs located in London, Bristol, Manchester and Oxford.

For 30 years Jisc has pioneered digital solutions for UK education and research, transforming how knowledge is created, shared and used.

We are uniquely positioned to protect, promote and lead the sector in digital and data transformation, making a difference to students, communities and society. Together, we are working to build a better digital future for education and research.

Raise your potential at Jisc through our culture of lifelong learning. At Jisc, we're all about growth, so embrace new challenges, sharpen your skills and shape a career that excites you.

We have a rare opportunity for a Connectivity administrator to join a lovely team on a secondment basis.

The network delivery group is responsible for the fulfilment of connectivity services to members and customers, the build of core Janet infrastructure, and the ongoing management of Jisc’s portfolio of connectivity services. The connections group is primarily responsible for the first of these areas, fulfilment of connectivity services to members and customers.

The primary focus of the connections function is to work with Jisc members, Jisc staff and network suppliers to provide connectivity and services across the Janet network.

You will be expected to project manage, drive and record the customer fulfilment process from initial request to service acceptance, championing the customer within Jisc and back to key suppliers.

• Act as project manager during the end-to-end customer fulfilment process, from request, through quote, contract, order, delivery, commissioning, and ultimately service acceptance.
• Work with suppliers, network engineers, project managers and customers/members to plan, capture and complete a complex series of tasks.
• Act as communication point between customers and suppliers to gather and disseminate project information and updates.
• Ensure project activities are accurately recorded in the relevant information systems.

• Proven experience of working in a service delivery environment (it would be a bonus if you have previous experience working for a Telecommunications Network or Supplier, or Internet Service Provider).
• Familiarity with SLAs/OLAs would be ideal.
• Excellent organisational and communication skills.
• Well organised with a methodical approach to work.
• Ability to analyse information and anticipate problems.

We know that sometimes people can be put off applying for a job if they think they can’t tick every box, so we encourage you to apply even if you do not meet 100% of the requirements, but you feel this role is perfect for you. You may be just the right candidate for this or other roles!

Specific patterns for working in the office are not mandated, and the frequency of time worked in the office is agreed with your manager. Meeting in person is something we value so you may need to travel on occasion to any of our hub offices.

At Jisc, every role is meaningful, and every individual is valued. We foster a culture of continuous learning and personal growth, offering opportunities to develop new skills and make a real impact in education and research. With a strong focus on work-life balance, we embrace flexible working that prioritises outcomes over hours, empowering you to create a rhythm that energises both your professional and personal life.

Jisc’s culture is powered by our four guiding principles: putting customers first, driving innovation, creating impact, and championing inclusive collaboration to deliver sustainable outcomes and shape a better future.

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