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Portal Support Specialist — 3rd Line (Remote
Remote / Online - Candidates ideally in
Leicester, Leicestershire, LE1, England, UK
Listed on 2026-08-20
Leicester, Leicestershire, LE1, England, UK
Listing for:
Agilio Software
Remote/Work from Home
position Listed on 2026-08-20
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support, Technical Support
Job Description & How to Apply Below
Agilio Software Group, a leading UK healthcare operations software provider, seeks a Customer Success Advisor specialising in Portal Support. You will respond to member queries via phone and email, manage support tickets, and deliver 2nd/3rd line troubleshooting to ensure a seamless user experience.
You will work closely with Product, Development and Technical Support, diagnosing root causes and contributing to knowledge base improvements, while maintaining high standards of member satisfaction.
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