Workplace Technology Adviser

An exciting opportunity has arisen for an individual who has a keen interest and background in IT to join us as an IT Workplace Technology Adviser in our 2nd line support team.

This is a busy, highly functioning team and we therefore desire a friendly and approachable person, with a focus on colleague experience and technical knowledge.

At Skipton, we're founded on fairness. We exist to do right by our members - and we believe that starts with doing right by our people. So whoever you are and whatever you bring, there's a place for you here and a genuine plan for where you go next.

Every day at Skipton is innovation day. Join our Technology team and you’ll discover that we’re constantly focused on real challenges as we build the tools that get things done for our members - quicker than you imagine.

You will be joining our dynamic IT function, with a department consisting of 120 skilled professionals. We are an enabling function collaborating with stakeholders across the business to drive ambitious initiatives within the Homes and Money business divisions.

The IT Workplace Technology team is a team of 9 Workplace Tech Advisers who are the face of IT.

• The team is responsible for providing 2nd line support to all colleagues across the business, with a focus on great colleague experience.

• We work proactively with colleagues to ensure they are getting the most out of their IT, so you’ll get to build and maintain strong working relationships across the business.
• This is a varied role however your primary focus will be supporting colleagues across the Society by resolving issues, ensuring they have the correct equipment, packaging and deploying software, and setting up new starters.
• We support Head Office, remote workers, and colleagues across our Branch Network.
• The team works closely with our Service Desk, providing support and development to help ensure as an IT function we provide the best support to our colleagues.

• An enthusiasm for technology and technical aptitude is essential for this role. We’re looking for someone with a proactive approach and effective time management skills, alongside a desire to develop - this will mean you get the most out of the role.
• Prior experience in a 1st or 2nd line support role is required alongside a passion for technology and improvement, in order for you to hit the ground running in this busy department.
• A keen eye for using data to assist with identifying problems and trends in a proactive way is useful for this role.
• You will be outcome driven with a mindset for challenging and improving process to support the colleague experience and become more efficient.
• A knowledge of Windows 11, macOS, Office 365, MECM/Intune, Software packaging, Nexthink Infinity and ITIL would be beneficial, but isn’t essential if you’re willing to learn.
• As part of the role you will be encouraged to develop your technical skills and knowledge and will also be provided with support for your on-going career development and progression.

And the way we reward you matters, too.

At Skipton, we offer pay and benefits that really do make life better, together with a genuine thank you for making a difference.

• Annual discretionary bonus scheme
• 25 days standard annual leave + bank holidays + rising 1 day per year of service to a max of 30 days
• Matching employer pension contribution (up to 10% per annum)
• Colleague Mortgages and access to Skipton products and services at discounted rates
• Flexible working to help balance your commitments
• Private medical insurance, health and wellbeing app, volunteering opportunities, cycle-to-work scheme, discounted gym memberships
• Lifestyle perks such as a Home and Tech voucher, which can be used at Currys, and IKEA

We’
re here to make life better for our members.
About Skipton
.

Our story began in 1853 in Skipton, North Yorkshire. Today, you’ll find us across England and Scotland, from Aberdeen to Plymouth.

We help over a million members put down roots, save for what matters, and feel good about their money. As a mutual, they own us, so everything we do is for them.

You’ll feel that same fairness and purpose in how all…