Clinical User Experience Analyst Remote

Enhance clinical workflows as a Clinical User Experience Analyst with Tri-global Solutions Group. This remote role focuses on project management and service desk redesign for New Brunswick’s healthcare system.

As part of the CIS/Symbio Program at Service New Brunswick, you will leverage your expertise in clinical user experience and IT Service Management. You’ll assess and optimize service desk processes, ensuring seamless support for clinical end users across the province. This position combines project management with an emphasis on user experience, requiring strong communication and facilitation skills.

Key Responsibilities:

• Engage clinicians to gather user experience requirements

• Redesign Service Desk processes for improved efficiency

• Manage project improvement initiatives from planning to closure

• Collaborate with IT teams and stakeholders on usability

• Conduct on-site and remote assessments for process optimization

Requirements:

• Bachelor’s degree in IT, Business, or Healthcare

• 3+ years in Project Management roles

• 3+ years optimizing IT or clinical Service Desk

• ITIL Foundation certification or equivalent experience

• Proven experience engaging with clinicians

Utilize your project management and user experience skills to significantly improve support systems in healthcare.
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