Technical Support Engineer - 100% Remote

Transform customer experiences as a Technical Support Engineer s fully remote position focuses on cloud operations, customer onboarding, and support engineering.

In your role as a Technical Support Engineer, you'll blend technical expertise with customer success initiatives while working s position is designed for problem-solvers who can navigate complex SQL migrations and technical escalations, ensuring top-tier support. Collaborate closely with Customer Success Managers to translate needs into technical solutions that drive efficiency and satisfaction.

Key Responsibilities:

• Facilitate technical onboarding and integration processes

• Oversee customer offboarding and data closure procedures

• Conduct data migrations ensuring integrity and validation

• Address and resolve technical tickets effectively

• Collaborate closely with cross-functional teams for seamless outcomes

Requirements:

• Proficient in AWS and core services like S3 and EC2

• Strong Git/Git Hub skills for operational workflows

• Excellent English communication abilities

• Knowledgeable about security hygiene and data protection

• Familiarity with support platforms like Jira or Front

Become part of Truelogic’s team and utilize your skills to make a significant impact in customer relations and support.
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