Desktop and Site Support Technician I

Join Teleperformance – Where Excellence Meets Opportunity! Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach. Why Choose Teleperformance? We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.

Utilize advanced support technologies and processes engineered to achieve outstanding results. We cultivate lasting client relationships and make positive contributions to our local communities. Become Part of an Exceptional Team! Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.

About Us Teleperformance is a worldwide leader in client experience management and contact center business process outsourcing. With more than 500,000 employees, development of an efficient and responsible hybrid organization, combining work-from-home and on-site solutions, with around 50% of employees now working remotely. We also provide services in 300 languages and dialects. Ranked 11th in the world’s Top 25 Best Workplaces by Fortune Magazine, in partnership with Great Place to Work®;
Best Employer certification earned in 64 countries covering more than 97% of the total workforce.

At Teleperformance, we remain true to our core values of integrity, respect, professionalism, innovation and commitment. Autonomous - We encourage and trust your decision‑making skills. Progressive work environment
- If you have skills to prove we have all ladders for you to grow. Flexible
- We believe in results. Innovative
- All ideas matter. Inclusive
- Everyone is Included and everyone wins.

We are seeking a Desktop and Site Support Technician I to join our team. The ideal candidate will be responsible for providing technical support and maintenance for all company hardware, software, and systems. This role requires a blend of technical expertise, problem‑solving skills, and a strong customer service orientation, with an emphasis on supporting both on‑site and remote employees. Annual Base Salary is at $45,000 CAD.

• Provide Technical Support:
  Offer in‑person, phone, and remote support to end‑users for hardware, software, and network issues.
• Troubleshoot and Resolve Issues:
  Diagnose and resolve technical problems with desktop computers, laptops, printers, peripherals, and mobile devices.
• System and Software Management:
  Install, configure, and maintain operating systems (Windows, macOS), and various software applications.
• Hardware Maintenance:
  Perform routine maintenance, repairs, and upgrades on computer hardware.
• Network Support:
  Assist with basic network troubleshooting, including connectivity issues, and setting up network access for new users.
• Documentation and Inventory:
  Maintain accurate records of all support requests and IT asset inventory.
• Remote Employee Support – Equipment Preparation and Shipping:
  Prepare and configure computer equipment (Desktops, monitors, keyboards, etc.) for new and existing remote employees, packaging and coordinating the shipment of equipment to their home offices.
• Onboarding Support:
  Provide technical onboarding and setup assistance to new remote hires, ensuring they can connect to company systems.
• User Training:
  Educate users on best practices for software and hardware use to prevent future issues.
• Collaborate with IT Team:
  Work closely with other IT staff to address larger technical issues and contribute to IT projects.

• Education/
  
  Experience:
  
  Candidates must be current computer course students, graduates, or have related work experience. A Bachelor of Science in a computer‑related field is preferred; equivalent certifications (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate) with relevant experience are also valued.
• Technical
  
  Skills:
  
  Proficiency in troubleshooting…